THE OPPORTUNITY viva leisure, parent company to Plus Fitness is looking for those interested in development opportunities which may lead to club management, as part of our Future Leaders Programme. This programme is designed to develop Assistant Club Managers into future Club Managers and provide a pathway to manage your very own club. We have an exciting opportunity for an Assistant Club Manager at our Plus Fitness club in Mona Vale! In this role, you’ll gain hands-on experience and mentorship from industry leaders, while receiving personalised development, upskilling opportunities, and constructive feedback to support your growth. You’ll be responsible for delivering exceptional leadership and promoting health and well-being among members and staff, all while building the skills needed to progress toward a future Club Manager role. The Assistant Club Manager supports the Club Manager in overseeing day-to-day club operations and plays a key role in delivering an exceptional member experience. Responsibilities include assisting in the leadership and development of a high-performing team, maintaining a clean, safe, and well-presented facility, and ensuring the club offers engaging programs that meet and exceed member expectations. The role requires a strong focus on customer service, operational excellence, and driving new membership sales. In the absence of the Club Manager, the Assistant Club Manager acts as the primary point of contact and represents the club, ensuring continuity in leadership and service standards. This opportunity is available as a 6 month fixed-term contract with a possibility of extension and permanency. SKILLS & EXPERIENCE We are looking for someone with: Current First Aid and CPR certification (or willingness to obtain) Strong knowledge of and a passion for the Fitness Industry Experience in sales and customer service, ideally within the fitness or retail sectors Demonstrated people management and team leadership experience Proven sales aptitude with a results-driven mindset and ability to meet targets Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook) KEY RESPONSIBILITIES Drive membership growth by proactively following up on leads and walk-ins to maximise conversion Monitor club performance metrics (e.g. Net Member Movement, PT Packs sold) and support improvement initiatives Provide coaching, feedback, and training to staff to enhance sales and customer service capabilities Ensure accurate onboarding of new members, including inductions and access setup Promote additional services such as Personal Training, Programs, and Group Fitness to enhance member experience Collaborate with the Club Manager on local marketing initiatives and community engagement Respond to member enquiries and complaints, escalating issues as needed Maintain cleanliness, safety, and functionality of club facilities and equipment Support safety compliance through audits, incident reporting, and hazard management Assist with administrative duties and ensure adherence to company policies and procedures Lead by example, fostering a positive team culture and supporting staff development and recruitment Manage and support Group Fitness and Personal Training operations, including timetabling, recruitment, and lead generation YOUR LIFE AT VIVA - PERKS & BENEFITS As an employer of choice, viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities loaded with full fridges and snacks every day and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless. Above all, viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best. We make every opportunity last at viva and are looking to find members of the team to upskill and develop all with the aim to make viva the best place to work. ABOUT VIVA LEISURE At viva leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry, benefitting our members, shareholders, franchisees, communities, and employees alike. As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big box health clubs, express gyms, high-intensity group training studios, pilates, yoga, aquatics, women's-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we're proud to serve diverse communities. In 2020, viva leisure acquired Chain Collective Group to expand our fitness franchise brand both domestically and internationally, establishing ourselves as a major franchisor in the Australian marketplace. In 2021, Chain Collective Group became the franchising wing of Viva Leisure, paving the way for the development and growth of multiple brands. In 2024 viva leisure acquired a 25% equity stake in World Gym Australia. Alongside the equity stake, viva also acquired three corporate-owned World Gym locations in Queensland - Stafford, Coomera and Underwood. ACKNOWLEDGEMENT Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of. As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples. Attachments: - Assistant Club Manager Position Description - Aug 2023.pdf
