We have a Customer Care Supervisor position available in our busy Stockland Rockhampton retail centre. Based on our concierge desk, you will oversee the daily operations of the Customer Care team, ensuring the delivery of excellent customer service. This is a permanent part-time opportunity, 30 hours per week across a Monday – Friday roster. About the Role Supervising a team of 3-4 Customer Care Officers Overseeing the daily operations of the customer care desk Contributing to regular centre management and customer care team meetings Preparing rosters for the customer care desk Maintaining OH&S Standards and procedures and addressing any health, safety or environmental issues Collecting and communicating customer feedback to improve centre design, services, and retail offerings Management of lost property Managing record keeping and report on gift card sales Daily reconciliation of accounts and assisting with financial reporting About You Previous leadership/supervisory experience Proven track record in frontline customer service and administration Adaptable communication skills and confidence in dealing with people Demonstrates professionalism and a positive, proactive approach Flexibility and adaptability Good computer skills, including proficiency in MS Office suite The Stockland Proposition At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career. We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this. We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products. Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date. Apply today – Stockland – a better way to live Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to stockland.com.au
