Client Service Officer

Queensland Government • Brisbane Region • 1w ago

Represent QCAT as the first point of contact for telephone, face to face and email enquiries. Provide accurate information to registry staff and Tribunal members in a professional and friendly manner. Effectively and efficiently manage the needs of clients and the general public by using appropriate questioning, problem solving, negotiation and conflict management skills. Providing accurate and appropriate procedural information and application status updates to clients and the general public across a wide range of jurisdictions. Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met. Review and accept QCAT applications and prepare relevant correspondence in accordance with client service procedures, ensuring and legislative requirements are met. Provide general administrative support as required by the Client Service Team Leaders and Managers. Participate in and complete QCAT initiatives and activities to support the achievement of the QCAT business plan and strategy. Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT. Applications to remain current for 12 months.

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