An award-winning, market-leading retail brand with a rapidly growing loyalty program is on the hunt for a Customer Loyalty & Insights Manager to take their insights capability to the next level. This is a unique opportunity to shape the strategy, unlock deep customer understanding, and drive high-impact decisions in a business that truly values data-driven innovation. With a well-established loyalty program and a fast-growing customer base, this role offers the chance to make a real, measurable impact in an environment that's agile, ambitious, and forward-thinking. This is an opportunity to take ownership of high-profile loyalty programs. In this role, you'll harness customer data, drive engagement strategies, and shape the way customers interact with the brand. Why You'll Love This Role: Lead the transformation of customer insights into loyalty-driven initiatives that increase engagement, retention, and customer lifetime value. Use analytics to develop and optimise loyalty programs, customer journeys, and omnichannel marketing campaigns. Be the champion of customer-first thinking across the organisation, ensuring insights translate into real business impact. Work cross-functionally with marketing, digital, and retail teams to align loyalty strategies with wider business objectives. Owning the design, execution, and continuous improvement of a Rewards program. Leading customer feedback analysis to drive actionable insights that enhance customer experience. Mapping and optimising the end-to-end customer journey to improve engagement and satisfaction. Leveraging data analytics to uncover trends, shape strategy, and enhance marketing effectiveness. Advocating for a customer-first mindset across all levels of the business. Ideally you will have: A degree in Marketing, Communications, or a related field. 3 years of experience in loyalty, CRM, or retention marketing. Strong commercial acumen with a deep understanding of retail sales, margin, and business impact. Experience with marketing automation systems and a passion for data-driven decision-making. Hands-on experience in CRM, direct marketing, and omnichannel campaigns. The ability to translate insights into compelling customer engagement strategies. Data driven marketing experience and ability to analyse and interpret data, map trends and make recommendations Experience leading or mentoring a team Mane Consulting specialise in Data & Analytics. For more information on this role or others like this in the market apply below or contact Mark.cornwel-smith @mane.com.au
