Australian owned and operated global retail brand Must have prior experience in digital services, CRM platforms, loyalty programs Hybrid role in a vibrant team where we embrace pace & encourage new ideas Are you a strategic leader with a proven track record in CRM and loyalty, passionate about driving customer lifetime value and building impactful engagement strategies for some of Australia's most beloved retail brands? Spotlight Retail Group , Australia's largest privately-owned and operated family business, is seeking a strategic and data-driven CRM & Loyalty Manager to join our dynamic Digital team in South Melbourne. This hybrid role offers a unique opportunity to own the end-to-end customer journey, drive significant lifetime value, and cultivate deeper brand loyalty across Spotlight, Anaconda, and Harris Scarfe. Why Join Us? At Spotlight Group Holdings, we foster a vibrant, team-oriented culture that champions innovation and fresh ideas. We don't just offer jobs; we offer significant career paths with outstanding benefits and a supportive environment where your leadership and contributions are truly valued. Work-Life Balance: Embrace flexibility with our hybrid work options. Rewarding Compensation: Enjoy a competitive salary super a fantastic profit-share scheme. Accelerated Career Growth: Benefit from excellent opportunities for career progression and personal development within a market-leading retail group. Exceptional Perks: Access generous team discounts across our iconic brands (Spotlight, Anaconda, Mountain Designs, Harris Scarfe), plus EAP and gym discounts. Collaborative & Fast-Paced Culture: Thrive in a genuinely exciting and dynamic business that celebrates initiative and creativity. Convenient Location: Our centrally located South Melbourne office is just steps from the South Melbourne Market. What You'll Be Doing Reporting directly to the Head of Digital, you will lead a talented team of 11 (both direct and indirect reports) and be the architect of our customer engagement success. Your mission will be to: Lead Strategic Campaigns: Design and deliver large-scale retail campaigns and highly personalised CRM journeys, expertly tailored to customer behaviours and life stages. Drive Data-Driven Insights: Leverage comprehensive customer data and insights to unlock smarter targeting, richer personalisation, and superior campaign performance. Maximise MarTech Value: Optimise our MarTech platforms to deliver seamless, cutting-edge, and data-driven customer experiences. Fuel Growth with Data: Transform raw customer data into actionable insights that directly fuel long-term customer growth and foster more meaningful relationships. Evolve Our Tech Stack: Play a key role in the ongoing development and enhancement of our marketing technology ecosystem. About You We're looking for a seasoned professional with: 7 years of demonstrated experience in digital services, CRM platforms, loyalty programs, or subscription-based offerings within a B2C environment. Tertiary qualifications in Marketing, Business, Digital Media, or a related field, or equivalent practical experience. Strong strategic thinking, exceptional project management, and superior organisational capabilities. Meticulous attention to detail, coupled with hands-on experience managing complex digital platforms or services. Outstanding communication and stakeholder management skills, with a proven ability to collaborate effectively across local and global teams. Demonstrated leadership experience, including successfully managing and developing high-performing teams (direct and indirect). Robust analytical skills to interpret user data, extract key insights, and apply them to enhance customer engagement strategies. A solid understanding of digital ecosystems, intricate customer journeys, and online engagement platforms. A strong sense of accountability for privacy regulations, digital compliance, and governance standards. Who We Are Spotlight Group Holdings (SGH) is Australia's largest privately-owned and operated family business. Comprising the Spotlight Retail Group ( Spotlight, Anaconda, Mountain Designs, and Harris Scarfe ), the Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation, SGH is acknowledged as a market leader within the Australian retail space. We're looking for talented, highly entrepreneurial individuals to join our growing team. Ready to Make an Impact? If you're eager to join a supportive team and contribute to a leading Australian retail brand, we encourage you to apply! Please complete our online application form and submit an up-to-date resume. Important: You must have unrestricted working rights in Australia to be considered for this position. Only shortlisted candidates will be contacted. No agency enquiries or applications please. Advertised: 11 Jun 2025 AUS Eastern Standard Time Applications close:
