Introduction At Melbourne Archdiocese Catholic Schools Ltd (MACS) we envision every student to be inspired and enabled to flourish and enrich the world. MACS is the largest Catholic school system in Australia. We own, govern and operate approximately 300 Catholic schools, employ over 17,000 staff and serve more than 118,000 students and their families in the Archdiocese of Melbourne. It is an exciting time to join MACS, where we are transforming to bring to life our recently launched strategic plan: MACS 2030: Forming Lives to Enrich the World . It is an exciting time to join MACS, where we are transforming to bring to life our strategic plan - MACS 2030: Forming Lives to Enrich the World that will help all MACS staff come together to make the most of what a Catholic education has to offer so that we have the greatest and most distinctive impact in our classrooms, staffrooms and schools communities. More details on the MACS strategy can be found here . WHY WORK FOR US? Professional development opportunities with a defined personalised annual budget Access to flexible working arrangements, which include working from home arrangements You will work in a tight-knit, supportive team to ensure you succeed in your role Employee Assistant Program (EAP) supported by Mental Health First Aiders in the workplace, providing a safe and caring environment to our staff and students The MACS Code of Conduct (the Code) embodies our collective commitment to fostering a positive and supportive work environment that prioritises the health, safety and wellbeing of everyone, inspired by our Catholic faith. We ask that all staff read and understand the Code and model the behaviours that are expected of us. YOUR ROLE The School Liaison Manager will work directly with Regional Operations to ensure the timely and professional formulation of responses to non-critical complaints from school and community engagement within the region. This role is responsible for supporting schools and community to resolve complaints associated with school operations and student support, escalating to the appropriate teams, including the Senior Manager, School Leadership, as required. This is a fixed-term position until the end of Term 4. Description WHAT YOU WILL DO Working alongside the Senior Manager, School Leadership, receive, assess, and process complaints, supporting the resolution of complaints by crafting appropriate responses in a formal manner in accordance with MACS policies and procedures Working with Senior Learning Partners, maintain accurate and confidential records of complaints and their outcomes within the MACS record keeping system Escalate and cooperate with the appropriate level, or team as required, until resolution and formal closure of the complaint. Liaise with relevant stakeholders (senior managers, school leadership, parents, and community members) to investigate and resolve complaints effectively Provide advice and support to staff on complaint handling procedures, formulation of formal complaint responses and conflict resolution ABOUT YOU Demonstrated commitment to confidentiality. Proven experience in complaint management, conflict resolution, or related fields, preferably in the context of education Strong interpersonal and communication skills, with the ability to engage sensitively and professionally with diverse stakeholders Sound knowledge of relevant legislation and policies, including child safety, privacy, and anti-discrimination laws Strong time management skills to be able to prioritise and plan workloads to meet deadlines High level ethical standards and a commitment to procedural fairness High level knowledge and skills in working with relevant software packages, especially within the Microsoft Office package HOW TO APPLY Please refer to the position description for further details about the role and the Key Selection Criteria. Click to submit your application. If you have any queries about this role, they can be directed to our HR team by email recruitment@macs.vic.edu.au You will need to provide: 1. An up to-date Resume and 2. A cover letter addressing the Key Selection Criteria, limited to two pages - Please specify which MACS region you would like to cover - North, East, South or West Note: MACS is committed to the safety, wellbeing and protection of all children in our care. The successful candidate must hold or acquire and maintain a Victorian Institute of Teaching (VIT) and/or Working with Children Check and must be willing to obtain and maintain a National Criminal History Check. Candidates must hold full Australian Working Rights and provide evidence of this. Privacy Collection Notice – Job Applicants MACS collects your Personal information to assess your application and suitability for employment. By submitting your Personal information, you consent to the use and disclosure of your Personal information for the purpose of being considered for employment at MACS. Applicants can withdraw their applications at any time during the recruitment process For further details, please see the full Privacy Collection Notice here APPLICATIONS CLOSE : 4.00pm Friday, 18 July 2025
