About Us Kaeser Compressors is a global leader in compressed air systems, renowned for our commitment to quality, innovation, and customer satisfaction. With a strong national presence and a focus on service excellence, we are seeking an experienced and driven National Service Manager to lead our service department and drive growth across Australia. About the Role Reporting directly to the Managing Director, the National Service Manager is responsible for leading all service-related activities nationally. You will play a key role in training internal and external service teams, managing operational performance, driving service growth initiatives, and ensuring the highest levels of customer support. Key Responsibilities Deliver training to internal service personnel and external service partners (KPs) Liaise with Head Office (CKC) on all service-related matters Oversee the service department's sales and profit performance, implementing corrective actions as needed Set and maintain service pricing and perform accurate price calculations Assess and approve warranty claims Communicate regularly with key customers and service partners Manage and resolve customer complaints relating to service delivery Ensure all staff are updated with the latest classified service information Service Growth and Development Identify and pursue opportunities to increase service revenue and value-added offerings Develop strategies to expand service contract coverage and improve customer retention Analyse market trends and competitor offerings to drive improvement Collaborate with Sales and Marketing on promotions and campaigns Drive service efficiency and customer satisfaction through KPIs such as first-time-fix rate and response times Support rollout of new digital tools and service platforms Promote alignment and efficiency across the service team What We’re Looking For Trade qualification in a mechanical or electrical field (compressed air experience highly regarded) Valid driver’s licence Strong background in servicing and repairing technical equipment Excellent communication and interpersonal skills Proven ability to lead and multitask in a dynamic environment Basic proficiency in Microsoft Excel and Outlook SAP Service Module experience desirable but not essential (training provided) Why Join Us? Be part of a respected global brand National leadership role with impact Competitive remuneration and company benefits Ongoing training and development Supportive and collaborative team environment Ready to Apply? If you're a strategic service leader with a passion for excellence and a drive for continuous improvement, we want to hear from you. Apply now and become a key player in Kaeser Compressors' ongoing success.