About the Department The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: Growing innovative & competitive businesses, industries and regions Investing in science and technology Strengthening the resources sector. The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people. If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future. Please see the APSC's APS Employee Value Proposition for more information on the benefits and value of employment within the APS. About the team The Fleet, Credit Card, Insurance and Travel Section (FCIT) is part of the Financial and Shared Services Branch within the CFO Division. The section has responsibility for providing the following services to the department: Credit card policy, administration, and support, Comcover Insurance management, Overseas travel policy, bookings, and system administration, Domestic Travel policy, support, and advice, Fleet management policy, administration, and support, Expense8 business support, Business improvement relating to functions and, Change and comms relating to FCIT and financial services. What's in it for you? Join our team and you will have an opportunity to be involved in whole of government initiatives relating to credit cards and insurance and extend your skills and experience in team management, customer service, service delivery, risk management and process improvement. Our ideal candidate We are looking for an innovative and forward-thinking assistant manager to lead the credit card and insurance team. Our ideal candidate will have: Strong management skills and ability to motivate others to perform consistently and to a high standard. Ability to think strategically to support the Manager, FCIT with driving change and process improvement. Advanced written and oral communication skills Ability to build and grow relationships with both internal and external stakeholders. Great judgement, analytical and problem-solving skills. Ability to manage constantly competing priorities with tight deadlines. Great attention to detail and proven ability to deliver quality outcomes within short timeframes. Sound understanding of whole of government and departmental policies including, Governments financial framework and PGPA. Experience in leading a team responsible for credit cards and/or insurance and expense8 is desirable. The key duties of the position include As Assistant Manager you will lead the credit card and insurance team and provide high level support to the Manager FCIT. Key tasks will include: Lead and manage the workload distribution and resourcing for the credit card and insurance team. Staff Management - Establish and monitor KPIs and overall staff performance. SOP Management for credit card and insurance (updates, version control and sign off). Management and actioning of ServiceNow Tickets. Initiate, participate and lead the implementation of business process improvement initiatives as they relate to FCIT Section. Provide high level advice and guidance on policy and procedures, and liaise with other teams in FCIT, across Finance Group and the greater Department. Review and update policies and procedures. Engage and negotiate with internal and external stakeholders to provide the best outcome for the business. Action and respond to requests for information and briefs such as audit, Senate Estimates, Questions on Notice and other ad hoc requests. Manage end of month processes and reporting.
