The world’s biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour. Lead the change, from the frontline Join our Brisbane team as an Operations Specialist on a 12-month contract , where you'll ensure customer satisfaction throughout the entire lifecycle. You'll handle transfers, billing exceptions, service orders and customer enquiries efficiently, maintaining high service levels. Your role is crucial for customer acquisition and retention, directly impacting our brand's equity. Delivering high-quality results, especially during peak periods and increased transactional volumes, is essential as our business continues to grow. With honesty, integrity and respect, you will: Process market transactions in accordance with the relevant Energy Laws, Rules and Regulations and in accordance with Shell Energy’s policies and procedures Resolve service orders and transfer management, meter data and billing exceptions within internal and external service levels (quality and efficiency). Handle stakeholder enquiries and complaints via phone, email and other communication channels. Develop and maintain processes and standard operating procedures for Customer Operations. Provide expert advice to customers, business units and project teams. What you’ll bring Strong customer service focus with a professional attitude and relationship-building skills. Ability to work both independently and as part of a team, remaining calm under pressure and meeting strict deadlines. Proactive and driven to improve processes, with strong problem-solving and analytical skills. Excellent interpersonal, organizational, and time management skills, with the ability to multitask and handle repetitive tasks with high attention to detail. Proficient in Microsoft Office Suite, with strong verbal and written communication skills, and the ability to quickly learn and adapt to industry CRM and billing platforms. Why join our team Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change. Here are the top reasons why our people choose us: Purpose that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time. Work t hat’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you. People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration. Visit our careers site to find out more. Careers | Shell Energy Read the stories of our incredible people. Meet Our People – About Us | Shell Energy Join us. Together, we can make the difference count. Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.
