Job Description We are seeking a highly motivated and experienced Hotel Manager to lead a small but passionate team at ibis Budget Melbourne Airport . You will play a critical role in the strategic development and implementation of the people and business plan, supporting the business in achieving strategic goals. Your focus will be on maximising revenue potential, maintaining strict control procedures, and improving performance. Reporting to the Portfolio General Manager, your key responsibilities include: Oversee hotel operations with a key focus on customer service, customer relations, sales, correct room allocation, Front Office reports, innovative packages, yield management, ledger administration, staff costs, reporting, reservation systems. Ensure Housekeeping maintains high cleanliness standards, cost control, and linen management. Assist the Engineering team to address maintenance requests promptly, prioritising guest needs, ensuring legal compliance, and adhering to the Preventative Maintenance Program. Become the Guest Experience champion for the property in communicating and updating TrustYou and Social Media reputation and guest feedback scores. Ensure that all Guest Relation queries are actioned and responded to within the allocated time frames. Establish in conjunction with the General Manager financial performance targets for revenue, expenditure and market share and ensure departments achieve these targets. Develop working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target. Ensure all billing is accurate and correct monies are collected and assist the Finance Department, as required, in collection of monies owing from customers. Establish the Annual Business Plan and Financial Budget in conjunction with the General Manager and Financial Controller. Ensure departments adhere to the departmental budget through the Purchase Order System and inventory controls. Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards. Monitor and promote room rates, specials, and promotions at the residence in collaboration with Portfolio Director of Revenue.