We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require. About the role: A senior member of the Collections team, your core objective is to support your team in assisting us in maximising cash flow and minimising bad debt by portfolio managing ‘high risk’ Residential and SME debt. You’ll support the reduction of aged debt balances, along with monitoring, maintaining and pursuing accounts to ensure an overall decrease of aged debt. What you’ll do: Achieving specified team and individual accountabilities by working diligently through effective account management Build strong relationships with customers by demonstrating understanding and empathy through strong negotiation and communication skills by inbound/outbound phone calls and email Drive outbound customer contact on accounts deemed high risk Be comfortable handling challenging and demanding interactions Be curious with an eye for detail, think ‘outside the box’ to negotiate ‘win/win’ outcomes, locate customers and perform skip trace activity Resolve advanced and escalated disputes/queries Demonstrate strong organisational skills and effective time management with the ability to quickly adjust to emerging or shifting priorities Share learnings and observations with your team mates as we are truly better together What you’ll bring Credit Management Experience in the same or equivalent role Passionate about achieving business outcomes Strong Relationship Building experience Proven interpersonal skills with high quality written and communication skills Conflict Resolution Skills and experience in complaint resolution Ability to work well under pressure displaying a positive and optimistic outlook Solid experience using and understanding CredAgility, Orion and Salesforce What's in it for you? You'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia’s renewable energy transformation. Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don’t meet all the requirements listed, we strongly encourage you to apply. For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at david.talamelli@momentum.com.au or 61 402 681 632.
