General information Reference 2025-363 Publication date 30/05/2025 Departments Technical service / Client relationship Job title Technical Support Specialist - Australia Contract type Permanent Contractual hours Full-time Job description At Umano Medical, we believe that exceptional care starts with exceptional support. As a Technical Support Specialist, you’ll be on the front lines of our mission—ensuring that patients and caregivers receive the reliable, high-quality service they deserve. You’ll be the go-to expert for resolving technical issues, supporting our customers, and keeping our equipment running smoothly in hospitals and care facilities across the country. This is more than a technical role—it’s an opportunity to be part of a passionate, purpose-driven team that’s committed to improving healthcare outcomes. If you’re hands-on, solutions-oriented, and thrive in a collaborative environment, we’d love to hear from you. Key Responsibilities Customer Service & Technical Support Respond to and manage service calls, ensuring timely and effective resolution of customer issues. Perform on-site repairs and preventive maintenance at hospitals and other customer locations. Provide technical support to service technicians, subcontractors, and hospital staff. Training & Communication Deliver training to service technicians and, when needed, to hospital technical staff. Handle customer service requests and complaints using established tools, processes, and documentation. Maintain clear and thorough documentation of all service cases and customer interactions. Parts & Inventory Management Process orders for service parts and follow up from request to resolution, ensuring customer satisfaction. Monitor and manage parts inventory, including packaging, shipping, receiving, inspection, and inventory counts. Cross-Functional Collaboration Work closely with the Engineering Department to report product-related issues and customer feedback. Collaborate with other departments on after-sales service projects and process improvements. Contribute to the development and compliance of service procedures and instructions. Hands-On Operations Participate in local operations including container unloading, parts handling, and other warehouse activities. Take initiative in all other related tasks that support the smooth operation of our service and support functions. Profile Life at Umano Medical Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests. Requirements Diploma in mechanical or manufacturing engineering or equivalent Minimum 2 years experience in a similar role Problem-solving skills Ability to read blueprints Experience in after-sales or customer service Experience in product repair and technical support Knowledge of Office Suite, Outlook Technical knowledge of products Willingness to travel Autonomus/Ressourceful Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one. Come live the Umano Experience! Meta Title Technical Service | Umano Medical | Glebe Meta Description Technical | Service | Support | Service calls URL Umano https://carrieres.umanomedical.com/en-ca/career/jobs/technical-service-specialist-en/ Job location Oceania, Australia, New South Wales Location AUSTRALIE Location Queensland, Australia
