Role Overview: As an IT Intern, you will gain hands-on experience in hardware troubleshooting, system repairs, and IT support. You will assist with diagnosing and resolving hardware and software issues, ensuring smooth operations for end users. Key Responsibilities: Hardware & Software Troubleshooting: Identify and resolve hardware and software issues on desktops, laptops, and other IT equipment. Component Replacement: Assist in replacing faulty components such as RAM, hard drives, motherboards, and power supplies. System Installation & Updates: Install operating systems, drivers, and required software while ensuring all updates and security patches are applied. Data Security & Backup: Secure and back up important data before performing repairs or system changes. Testing & Validation: Conduct post-repair testing to confirm system stability and functionality. Logistics & Inventory Management: Collect required parts from the warehouse, transport them to customer locations, and return faulty parts as needed. Customer Assistance: Provide basic user support, repair reports, and guidance on system maintenance and best practices. Device Handover: Ensure repaired devices are properly verified and returned to users. Requirements: Currently pursuing or recently completed a degree in IT, Computer Science, or a related field. Basic understanding of hardware components, troubleshooting, and software installation. Strong problem-solving and analytical skills. Willingness to learn and adapt to IT support processes. Good communication and customer service skills.
