Job Summary We are seeking a proactive and results-driven Account Manager to lead client relationships and ensure exceptional campaign delivery across digital marketing channels. This role is responsible for overseeing client campaigns, ensuring timely execution, maintaining strong internal and external communications, and driving client satisfaction and retention. The ideal candidate has a solid foundation in digital marketing, strong organisational skills, and the ability to manage multiple client relationships with confidence and professionalism. Key Responsibilities Daily: Monitor campaign progress, team assignments, and deadline adherence Liaise with clients to communicate progress, provide insights, and recommend strategy adjustments Collaborate with internal teams to align deliverables with client brand voice and goals Ensure client briefs, changes, and updates are communicated across departments Proactively follow up with clients and team members to keep projects on track Maintain a positive, solutions-focused attitude and contribute to a collaborative team culture Weekly: Facilitate weekly client communications and manage follow-ups Review and analyse campaign performance across traffic, leads, and sales Coordinate internal tasks to align with client priorities and timelines Monthly: Conduct client reporting sessions and suggest performance-driven adjustments Update CRM systems and communicate client status changes to leadership Identify upsell or cross-sell opportunities for additional services Quarterly: Create and present performance summaries to clients and internal stakeholders Participate in personal development by completing a marketing-related course or reading Provide feedback for team performance evaluations Key Challenges Managing multiple client relationships with consistent, high-quality service Coordinating deadlines and campaign assets across cross-functional teams Aligning campaign strategies with client goals and budget Tracking and optimising campaign performance metrics Proactive follow-ups and accountability within the team Internal Relationships Account Team: Daily project updates Operations Team: Daily project updates Operations Manager: Weekly resourcing and approvals Department Heads: Ad-hoc project and client escalations HR & CEO: Feedback and performance evaluations (quarterly/as requested) External Relationships Suppliers: Project deliverables (as needed) Required Soft Skills Teamwork Communication Flexibility & Adaptability Customer service focus Integrity Attention to detail Time management Negotiation Relationship building Organisation Initiative and persistence Required Hard Skills Skill - Proficiency Marketing Strategy- Intermediate Social Media Ads - Intermediate PPC & SEO - Intermediate Web Design/Dev- Intermediate Copywriting- Intermediate Customer Service - Advanced Problem-Solving - Advanced Microsoft Office & G-Suite - Intermediate–Advanced Google Ads Manager - Intermediate CRM Tools - Advanced Adobe Creative Suite - Basic Project Management Software - Intermediate Zoom/Teams - Intermediate SEO - Intermediate Sales Funnels & Platforms (e.g. HubSpot, ClickFunnels, High Level) - Basic Education & Experience Required: Bachelor’s Degree in Marketing, Advertising, Communications or a related field Preferred: Complementary studies in Business, Communications, or Administration Experience: Minimum 5 years in marketing or advertising roles Languages: Fluent English (written and spoken) Screening: Written and spoken English assessment, cultural fit evaluation Additional Information Work Environment: Fast-paced, team-oriented, client-focused
