Employment Type: Permanent full time Hours: 76 hour fortnight shift Salary: $40 - $50 per hour Location: Mercy Health Home Care - Newcastle Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Louise Dodd - ldodd@mercy.com.au Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes. About the opportunity Working across the entire Home Care Team for our NSW/ACT and QLD Hub the Team Leader will be based at our Newcastle office working with our Community Transport, Home Care and Nursing Team. Reporting to the Regional Manager, the Team Leader will ensure all requests for services are actioned in a timely and responsive manner and high levels of customer service are evident in all interactions with staff, clients, and key stakeholders. In addition, the Team Leader position will be responsible for ensuring that the regional team plan and delivery of care and services is in accordance with relevant funded program guidelines. Demonstrated ability to lead, manage and develop a team to deliver results Ability to effectively negotiate and resolve conflict Ability to support the financial objectives of the region and provide financial information and reports as required What you’ll bring You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional client-centred care. To thrive in this role, you will have: Excellent time management, organisational and communication skills, with the ability to adapt and problem solve. A compassionate, flexible and positive approach to effective client care and management. The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment. You will also be required to provide evidence of, or in the process of obtaining: A current NDIS screening check. Current Driver's License Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply now Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
