Introduction International College of Management, Sydney (ICMS) and its associated ICMS provider brands (International Sport College Australia, Aspire English) are located in Manly and Sydney CBD. We’re looking for an experienced and motivated Hospitality Services Manager to lead front-of-house operations across our vibrant campuses. This includes managing food and beverage outlets, coordinating events, and overseeing student accommodation services. You’ll lead a dedicated team, ensure smooth day-to-day operations, and deliver high-quality service across all touchpoints. This role is perfect for a hospitality professional with strong leadership skills, great customer service, and a flexible approach to working hours. Description In this dynamic and varied position, you’ll be responsible for ensuring the seamless delivery of hospitality services that support the daily life and special events of our campus community. You'll coordinate across multiple departments to manage operations, staffing, and service standards, always with a focus on creating a welcoming and professional environment. A key part of the role includes overseeing front-of-house operations for student accommodation—ensuring smooth check-ins and check-outs, maintaining service standards, and helping create a positive living experience for residents. This is a fast-paced, hands-on role that offers the opportunity to lead, innovate, and contribute meaningfully to the student and guest experience. The role requires a flexible working approach, which will include weekends, public holidays and non-business hours (i.e. outside of 8.30am and 5.30pm). Accountabilities include: Lead and supervise hospitality staff across outlets and events, ensuring high standards of service and performance, including timesheet approvals and quality control. Prepare and present clear, data-informed reports for Monthly Operations Meetings and, when required, for the Executive Management Group (EMG). Recruit, train, and mentor team members to uphold hospitality excellence and foster a positive, high-performing team culture. Oversee the daily front-of-house operations of all ICMS-managed accommodation facilities, delivering a smooth and welcoming experience for residents. Manage all student check-in and check-out processes, ensuring accurate information, proper return of items, and rooms are left in good condition. Conduct regular room and campus inspections to maintain quality standards and ensure compliance with accommodation guidelines. Coordinate the planning, setup, and breakdown of both internal and external events across all campuses, delivering seamless execution. Manage rostering and staffing for the Courtyard Café (CYC) and event functions, ensuring optimal service levels. Collaborate with the Functions and Events team, Student Centre, and other departments to support client site inspections, meetings, and college-wide events. Oversee purchasing and stock control for the CYC and beverage services, ensuring cost-effective and efficient procurement. Prepare and maintain comprehensive reports, including stock control, financials, departmental updates, and business planning documents. Ensure weekly accommodation occupancy lists are accurate and communicated effectively to relevant staff, including the Manager on Duty and Residential Leaders. To be successful in applying, you should be able to demonstrate the following: A current RSA and be willing to obtain an advanced Liquor License. Working with Children Check certification (hold or be willing to obtain). First Aid Certification (hold or be willing to obtain). A flexible approach to work - adaptability with work hours; able to adjust to the needs of the business while maintaining high levels of productivity. Extensive experience in the provision of high-level customer service and operational excellence in 4/5-star hotels and venues. Sales & revenue focus - a proven track record in driving sales and increasing revenue through effective strategy, upselling, and customer relationship management. Technically proficient in Office365; POS and PMS terminals including Kounta, RMS; and Function Tracker. Self-motivation - capable of working autonomously with minimal supervision. Skilled in problem-solving and able to handle a high-pressure environment. Adaptability in unique environments - experienced working within Heritage Listed properties and adept at navigating hospitality operations within a higher education setting. Proactive & positive mindset - consistently brings a positive, proactive attitude to every role, with a passion for delivering exceptional service in the hospitality industry. Leadership Experience - demonstrated experience in supervising or managing staff, as well as overseeing contracted service providers to ensure seamless operations. How to apply Please apply with your CV and cover letter via this recruitment portal. Applications will be assessed upon receipt, your early application is encouraged. Important: Current ICMS staff should apply via ELMO / Careers / Internal Vacancies. Diversity, Equity and Inclusion As per the Institution's Diversity, Equity and Inclusion Policy , ICMS aims to provide an accessible, inclusive and collaborative learning and working environment that promotes fairness, equity, respect for social and cultural diversity, and that is free from discrimination and harassment. Skills And Experiences
