Job Description Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability. VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA. Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client. We are looking for a dedicated Business Analyst/Product Manager to join the client's team for a fixed-term contract. This role will be embedded with a key strategic client's Retail Banking team and will be part of a Tech Squad to execute on an exciting credit card product. You will be responsible for planning, analyzing, designing, implementing, testing, deploying, and maintaining robust and secure applications. Your role will involve working across the full lifecycle of software development, from roadmap creation to production. Additionally, you will set the vision and roadmap for the product group, identify market/customer needs, and drive the flow of work in the product group. Why Work with Us: Visa Managed Services is our fastest growing team in AUNZSP – we’ve grown 10x in less than 3 years – and always have fun projects on the horizon to sink our teeth into. We get to work with incredible people every day. We’re a team of intrapreneurs who work hard, have fun, and get stuff done. We are a people business where the people are our product. As a result, all our people leaders are 100% dedicated to ensuring a positive employee experience. We attract top talent and are manically focused on developing that talent – even for short-term contracts. We are committed to building a diverse team with an inclusive culture that reflects the communities we work in. We support flexible working options. Responsibilities: Collaborate with multidisciplinary team members to scope, design, concept test, and deliver innovative solutions. Gather requirements from a broad array of stakeholders and document decisions. Map “As-Is” user journeys and assist in developing “To-Be” experiences. Work with technical analysts to support functional specifications and testing. Lead and manage multiple internal and external stakeholders effectively from inception through to project implementation and optimization. Communicate visually through storyboards, wireframes, interactive prototypes, and final design concepts. Endorse the client’s ways of working, define the operating model, and lead different ceremonies with the team. Assist in user acceptance testing through the creation of test plans to execution. Document a range of system, process, and policy implementations for operational handover. Set the vision and roadmap for the product group in line with strategic priorities. Conduct continuous exploration of customer needs using various methods (e.g., site visits, end-user interviews, competitor research). Validate minimal viable product concepts with customers. Serve as the voice of the customer to the program. Lead product sync meetings with Product Owners and stakeholders to ensure continuous alignment of product scope. Participate in demos and Inspect & Adapt workshops. Develop and communicate the product group vision and roadmap to teams and stakeholders. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
