About the company At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers. About the role Our Change and Transition function aims to maintain operational stability and apply quality assurance to the activities associated with the Change Management and Transition Management Processes. As a process manager for both of these processes, you balance being a guidance counsellor and an enforcer for our internal teams and external customers. Develop, implement, document, enhance and continually improve the organisation’s Change Management and Transition Management Framework, roles & responsibilities, and processes & procedures. Ensure the defined Change Management and Transition Management process and procedures are adhered to by staff carrying out their tasks. Coordinate all activities associated with the Change Management process, including chairing the AC3 CAB meetings, preparation of agendas and minutes, production of a Forward Schedule of Changes calendar and development of a Communications plan, using the RACI model Oversee the delivery of all activities associated with Transition Management, including conducting discovery workshops with both customers and internal operations support stakeholders, drafting of Service Enablement Project Plans, producing handover documentation, etc •Identify, recommend and undertake relevant training/education that may be required for staff to address any non-conformance with the processes and procedures, in consultation with their Manager. Produce appropriate and relevant training material and documentation to support the needs of new and existing operational support staff. Keep your team members happy and engaged so that they deliver customer business outcomes and achieve individual, team and AC3 objectives. Develop and maintain career development plans for all team members. Proactively contribute as a member of the SIAM Leadership Team and engage with your peers within the business. Essential Experience 5 years’ management experience, in addition to extensive experience in area of expertise - typically 10 years in all. Proven experience in technology, people leadership & management •Extensive experience developing & sustaining constructive relationships with customers, internal stakeholders, suppliers, & industry representatives Proven experience managing multiple tasks in a busy environment and working under stress in emergencies, and demonstrating flexibility to handle pressure coming from all directions simultaneously Demonstrated experience managing and leading people, including selecting, developing and coaching employees, linking individual performance and development objectives to team and company objectives, and addressing performance issues in a timely manner Demonstrated commitment to customer-service, continuous improvement and ethical business practices Benefits Base $120,000 Super Benefits Bonuses Genuine flexibility and work/life balance - Hybrid role min 50% of time in office Company benefits including discounted lifestyle services such as novated leasing and health insurance Convenient Sydney CBD location - Brand new offices Work with proactive and open minded leadership that genuinely care and collaborate to create effective outcomes Work for an organisation that prioritises company culture and employee satisfaction Culture As number 4 on Australia’s Great Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being: Own It : If I say I’m going to do it, I do it. And I give it my all. Better It : I take the current status quo and make it better. Brave It : I listen, say what needs to be said, and do the right thing. Especially when it’s tough. Enjoy It : I take my work seriously, but don’t take myself too seriously. We’d love for you to experience the AC3 way for yourself! If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button. Every position at AC3 will require to undergo a National Police Check.
