Main responsibilities 1. To ensure that work is carried out in accordance with the relevant work instructions and quality plans 2. To work with due care and consideration to safeguard your own health and safety and the safety of others 3. To comply with the Munters OHS Management System 4. Administration and Co-ordination of Sales and and After Sales 5. Support Activities. 6. Maintenance of Service Database 7. Account Receivable 8. Quarterly stocktake Main tasks • Handling all Breakdown calls during office hours. • Co-ordination of After Sales Support and Service activities. • Processing Customer Service Contracts. • Responsible for Account Receivable to ensure customer’s payment in accordance with contract or order document • Customer credit check before order acknowledgement • Maintenance of Service Database via input from Field Technicians on a daily basis. • Maintenance of Service Job Register. • Scheduling of service calls and allocation of spare parts. • Preparation of service reports. • Preparation of all invoices for service. • Allocation of job numbers when required. • Processing of Customer Service Reports (CSRs). • Maintenance of Service Database ensuring all information is entered and contract details and next service dates are correct. • File Job numbers as per work instructions. • Co-ordinate the dispatch of spare parts sold. • Spare parts ordering. • Spare parts invoices and monthly NS report • Co-ordinate with service technicians quarterly spare parts stocktake. • Prepare contract paperwork where required. • Monthly review backlog of service contracts. • Preparation and maintenance of service technician utilization report. • Monitor activities of Technicians in accordance with instructions from Service Manager. • Other duties as required from time-to-time within the scope of the role and the knowledge, skills and abilities of the incumbent.
