Job Description: Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/ Rakuten Advertising is seeking a Systems Administrator to support our end users locally and across the region remotely. This person should be highly motivated to work in a fun, fast-paced, and high-growth agile environment. The Systems Administrator will be assigned tasks and activities pertaining to the support of employee usage of desktop computing devices and relevant software technologies. ROLE AND RESPONSIBILITY Provide tier 1-2 Support for end-user devices, applications, and services Responsible for new user set-up and user terminations Manage user accounts, credentials, permissions, access rights, storage allocations, and Active Directory administration Build, deploy, and maintain company-issued devices for Windows PC or Macbooks Monitors IT queues to effectively manage or direct support requests or escalations Able to assist with the resolution of any system failures and troubleshoot issues Maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans Actively collaborates with information technology staff, project managers, and end-users to gather, develop, and implement customer requirements Supports ITIL processes including change, incident, request, and problem management through active documentation of all service tickets and projects MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3 or more years of hands-on experience working in the capacity of an IT administrator on desktops and/or IT service functions preferred. Bachelor’s Degree preferably in Computer Science, Information Systems, Information Technology, or related field. Diploma in Information Systems is acceptable in lieu of degree. Minimum of 3 years experience with hardware for PC and Apple devices Minimum of 3 years experience with desktop management including operating system deployment, application packaging and deployment, patch management and application virtualization Minimum of 3 years experience Microsoft Active Directory Domains. Minimum of 2 years experience with of O365, and common productivity applications (Zoom, VPN, LastPass) Has worked with or is familiar with the following software applications (Jamf, Crowdstrike, Code42) General understanding of networking/wireless components and terminology Excellent problem solver; able to prioritize and coordinate between tasks Laptop imaging experience a plus Knowledge of mobile device configurations and troubleshooting Passionate about delivering excellent customer service Strong organizational and documentation skills Able to work effectively in a team environment as well as alone Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.
