WHERE YOU BELONG, AND YOUR CAREER GROWS At Ingenia Communities, we’re building more than just places to live — we’re creating communities where people belong. As a leading owner, operator, and developer of lifestyle, rental, and holiday communities across Australia, we take pride in the positive impact we make in the lives of our residents, guests, and team. With a growing national footprint and continued investment in innovation and capability, Ingenia offers exciting opportunities to build a meaningful and rewarding career. MAKE IT FEEL LIKE HOME Frontline opportunities at Ingenia Holiday Parks About the Location Breathe in the refreshing coastal air at Ingenia Holidays Bonny Hills, situated on absolute beachfront! Just 20 minutes south of Port Macquarie, you can choose to stay in a cabin, campsite or caravan site, and you’ll experience the best of Bonny Hills from this secluded coastal location. Your Opportunity We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests. This position is casual, with the potential for additional hours to be picked up during peak periods. What You’ll Do Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activitiesActively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your parkDirect guest check in and check out and attend to general receptionist duties following correct proceduresEnsure high level of customer service is maintained at all timesContact housekeeping or maintenance staff when residents/guests report problems What You’ll Bring Exceptional customer service skillsPrevious experience in a similar role / industryComputer literate using Microsoft Suite and booking softwarePassionate about the tourism industry with a strong sales abilityTeam player, strong attention to detail and well organised worker Why You’ll Love It Here Staff rewards and recognition for your great work Discounted stays at Ingenia Holiday Parks for you, your family, and friends Refer a Friend Bonus – earn up to $1,500 for successful referrals Opportunities to grow with a fast-growing company About Ingenia Ingenia is an ASX-listed property group that creates vibrant communities across Australia, including lifestyle, rental, and holiday communities. We’re a team of purpose-driven professionals committed to enriching the lives of our residents and guests — and we’re proud to be shaping the future of community living.
