Tenacity CX is proud to partner with a not-for-profit cemetery based in Eltham, currently seeking a reliable, empathetic, and detail-oriented Receptionist / Administrator. This is a unique opportunity to work in a setting where compassion and professionalism are paramount, supporting individuals and families during deeply sensitive moments. This role is ideal for someone who is emotionally intelligent, organised, and seeking to make a meaningful contribution within a small, supportive team. What you will be doing in the role: Acting as the first point of contact: answering calls, responding to emails, and assisting walk-in visitors with care and sensitivity Supporting administrative processes: preparing correspondence, filing, and managing general office duties Assisting with data entry and digital archiving during a system migration Helping to digitalise historical cemetery records, including scanning and uploading files to a new management system Booking burials and interments, and coordinating with funeral directors and grieving families in a respectful and professional manner Providing broader operational support as needed during quieter periods We’re looking for someone who: Previous experience in administrative or reception roles, ideally in sensitive or community-facing environments is highly advantageous Communicates clearly, confidently, and with emotional intelligence Is resilient and professional, able to remain grounded while supporting grieving individuals Demonstrates high attention to detail, especially when working with historical records and new systems Is adaptable and open to learning Respects the significance of community traditions and the sensitive nature of cemetery work What's in it for you? Initial 3-month contract starting June 2025, with potential for extension 38 hours per week, Monday to Friday, (8am – 4pm or 9am – 5pm), $33.96 super per hours Support a heartfelt community mission in a small, close-knit team Work in a calm and respectful environment where your contributions are truly valued Successful candidates will undergo both reference checking and background checking Do not miss this opportunity – apply with your resume in Word format.
