Description Role Purpose Support the successful configuration, deployment, and ongoing support of the UKG Pro WFM System across IHG managed hotels. Act as a key liaison between product managers, hotel teams, to ensure accurate data collection, system readiness, and effective training. Key Accountabilities Assist in the data collection and preparation for hotel builds within UKG, including labour rules, mandates, and configuration needs. Support the product managers by coordinating hotel configurations across EMEAA regions, including scheduling, timekeeping, and system integrations. Collaborate with the training manager to deliver localised training materials (by country/cluster), ensuring alignment with labour laws and hotel requirements. Provide first-line support to hotels via service now, ensuring smooth system operation and escalating complex issues appropriately. Focus on specific implementation support needs, including Japan, with emphasis on testing, compliance with local labour laws, and ServiceNow support readiness. Provide support to Product Managers on System Integrations such as People Imports (supporting CRT Maintenance), Payroll Export, Volume Driver Imports (Actual, Forecast and Budget) etc for EMEAA. Assist in Dataview Management across EMEAA and support the Product Managers with the building of new DV’s based on requirements. Key Skills & Experiences Education Bachelor's degree in a relevant field of work, or an equivalent combination of education and work-related experience Experience Knowledge of UKG Pro WFM Good organisational skills Self-starter and able to work with a team or alone Strong relationship management, verbal and written communication, and strategic & analytical skills required Background in training Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
