Join us as the Head of Service Management at Compare the Market Australia We are proudly owned by Auto & General Insurance Company. The A&G group includes trusted brands such as iSelect, Compare the Market, and Budget Direct. In late 2024, iSelect and Compare the Market formed a new aggregation business supporting Australians in comparing and purchasing personal finance, insurance, energy, and loan products. The Opportunity Are you ready to elevate your career? We seek an experienced IT leader to oversee service excellence, technical oversight, and process ownership. Your responsibilities will include: Leading delivery of IT services to internal users, ensuring efficiency and satisfaction, and acting as an escalation point for critical issues. Managing the setup, execution, and ongoing improvement of IT Service Management (ITSM) processes, tools, and workflows. Overseeing the full lifecycle of ITSM processes (incident, problem, change, service requests) with governance and compliance. Defining, maintaining, and implementing ITSM documentation aligned with best practices. Overseeing Site Reliability Engineering (SRE) to improve infrastructure performance, availability, and scalability. Leading Level 1 support and incident management to ensure timely resolution and continuous service improvement. Benefits At Compare the Market and iSelect, we offer a collaborative environment with recognition and rewards, including: Annual celebrations, family fun days, and events. Flexible work arrangements, such as one day remote work per week or a 9-day fortnight. Additional leave options like ‘ME’ leave and ‘Volunteer Day’. Employee discounts on insurance products. Income protection insurance for non-work illnesses or injuries. About You Degree in IT, Computer Science, or related field, with ITSM certifications (e.g., ITIL, ISO 20000) and knowledge of SRE principles. Extensive experience managing ITSM frameworks, including incident, problem, change, and service requests. Proven success implementing SRE practices, with expertise in infrastructure performance, monitoring, and automation. Strong skills in incident response and Level 1 support, ensuring swift resolution and service improvement. Able to collaborate with cross-functional teams and stakeholders to align IT with business goals. Experience in governance, training, and communication to embed best practices and enhance user satisfaction. Interested? Apply now ! We are proud to be an Equal Opportunity Employer and embrace diversity. This role is available only to candidates with unlimited Australian working rights; we do not offer sponsorship. We are committed to protecting your privacy. All applications are confidential, stored securely, and used solely for recruitment purposes in accordance with Australian privacy laws. J-18808-Ljbffr
