Head of Service Delivery- Community Services Are you abold, values-driven leader ready to shape the future of community healthcare? Nimbuscare islooking for a dynamic and experienced Headof Service Delivery Community Services to take the reins of ourexpanding portfolio of community-based services. This is your chance to make areal differencedelivering high-quality care, driving service innovation, andensuring the very best outcomes for the patients and communities we serve. Reporting tothe Associate Director of Community Services, you'll lead with passion andpurposechampioning safe, effective service delivery, developinghigh-performing teams and engaging with partners across the healthcare system.Your work will directly support our strategic goals while putting patients andcommunities at the heart of everything we do. Main duties of the job As theCommunity Head of Services, the postholder will lead the delivery ofNimbuscares community-based services under the strategic oversight of the AssociateDirector of Community Services. The rolefocuses on ensuring high-quality care and achieving the best outcomes forpatients while fostering meaningful community engagement. The CommunityServices Directorate at Nimbuscare is made up of a collocatedmultiorganisational team. The services are clinically lead but have broughttogether several organisations from across the Voluntary and Community Sector,Adult Social Care, Palliative Care, and Primary and Secondary Care. The teamscollaborate; to provide the most effective, holistic,joined up care for those who access our services. You will drive the development and safe, effective management ofservices in line with organisational objectives, ensuring quality andperformance meet service specifications and operational targets. The rolerequires dynamic, collaborative leadership to engage key stakeholders, shapestrategies, and provide clear direction within a strong accountabilityframework. Thepostholder will champion the continuous improvement of Nimbuscares communityservices, developing business cases to expand offerings and ensuring financialsustainability. Due to the nature of the role, the postholder may be basedacross various community sites and participate in an on-call rota (1:5weekends). About us Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agileprovider that cares for its people and patients. Nimbuscare is based in York and isowned by all the practices in the city, however we deliver services over a widerfootprint. We deliver Urgent Care services in collaboration with the hospital and GP practicesin York, Scarborough, Whitby, Malton and Selby. We also provide community-basedfrailty care, which focuses on treating people in the community where we can. Wealso aim to shift services into the community where possible, for example ourcommunity diagnostic centres run in partnership with the Acute Trust. We are committed to contributing towards a better NHS based on equity, fairness,innovation, collaboration and quality.We are part of the system, and we are here to stay. To learn more about Nimbuscare please visit our website at www.nimbuscare.co.ukNimbuscare is committed to improving the diversity of its workforce to better reflectthe communities we serve. We welcome applications from everyone and work topromote an inclusive supportive culture that values and celebrates our differences. As a Disability Confident Committed employer disabled applicants who meet theessential criteria for this job are guaranteed an interview.Please advise us of any reasonable adjustments we can make to support youthroughout the recruitment process There is no sponsorship available for this role. Job responsibilities Main Duties and Responsibilities: Key Result Areas and Performance: Establish and monitor performance metrics to evaluate the deliveryof community services against performance targets and strategic objectives. Analyze complex data to identify trends and inform the developmentof best practices for community-based services. Ensure timely completion of reports for the Board of Directors,stakeholders, and regulators, including national and system reporting. Achieve safety, quality, and performance targets in line with CQCregulations and standards. Implement systems and procedures to ensure compliance withrelevant standards. Collaborate with internal teams and external partners to maintainperformance and safety standards. Formulate long-term plans to support service delivery, liaisingwith finance and HR to create robust strategies. Drive continuous improvement initiatives, implementing serviceimprovements aligned with strategic goals. Review processes and systems to enhance the delivery of patientcare. Develop policies and procedures for new community services andensure consistent application of existing policies. Represent Nimbuscare as an ambassador, exemplifying systemleadership and building productive relationships with external partners andstakeholders. Develop and implement contingency and emergency plans forcommunity services. Conduct audits to maintain compliance and implement improvementplans. Create a culture of learning and sharing best practices to ensurehigh-quality care. Optimize workforce utilization to deliver excellent care andfinancial efficiency. Leverage information systems to manage staffing, patient data,reporting, and finances. Service Delivery: Provide senior-level operational management and mobilize communityclinical services through strong leadership. Ensure services are delivered safely, sustainably, andeffectively. Develop and implement service improvement projects and contributeto clinical strategy and transformation. Assess, plan, and evaluate the delivery of Nimbuscares communityservices, providing assurance reports to the Board. Lead operational capacity planning and implementation. Conduct reviews of service operating plans to identify andmitigate risks. Oversee contracts, service-level agreements, and asset managementfor community services. Manage projects to support the continuous development and deliveryof services. Lead quality, performance, and financial improvement initiatives. Oversee change management and transformational programs to driveorganisational growth. Ensure effective incident management, root cause analysis, andescalation procedures are in place. Manage budgets, delegated finances, and procurement processes forcommunity service delivery. People Management: Manage and support the performance of the service management team. Lead line management activities, including performance appraisals,absence management, and objective setting. Coach and develop the operational management team, embeddingcontinuous improvement principles. Foster a culture of high performance and innovation throughteamwork and benchmarking. Be a visible leader and accessible to front-line staff. Business Responsibilities: Uphold Nimbuscares ethos and culture. Positively promote Nimbuscare within the community and amongstakeholders. Support the introduction of new processes to enhance servicequality. Build and maintain strong relationships with relevant personneland partners. Learning and Development: Participate in training programs to enhance professionaldevelopment. Engage in individual performance reviews and maintain personaldevelopment records. Undertake mandatory and statutory training as required. Team Working: Collaborate effectively as part of a multidisciplinary team,supporting others and exploring new ways of working. Accept delegated tasks, prioritize workload, and implementeffective time management strategies. Contribute to team activities to enhance patient care and teamperformance. Confidentiality: Maintain confidentiality of all information gained during thecourse of duties, including patient, client, and staff information. Handle information discreetly and with professionalism. Health & Safety: Identify and manage risks associated with work activities. Use training effectively to update knowledge and skills. Follow infection control procedures and maintain safe, hazard-freework environments. Report potential risks appropriately. Equality and Diversity: Actively support equality, diversity, and inclusion. Treat all colleagues, patients, and staff with dignity andrespect. Quality: Address quality and risk issues proactively. Take accountability for actions and performance. Participate in audits and cooperate with external evaluations. Maintain professional conduct and ensure high standards of care. Communication: Communicate effectively with colleagues, patients, and externalpartners. Adapt communication methods to meet diverse needs and preferences. Other Duties: This job description is subject to periodic review and may beadjusted as necessary to meet the evolving needs of the role. Perform any additional duties reasonably requested within thescope of the role. Person Specification Qualifications Masters degree or equivalent experience in Business Leadership or Healthcare Leadership or the equivalent experience. Ability to inspire and lead others, irrespective of discipline or role, and to establish credibility with both clinical and non-clinical colleagues /partners Able to work autonomously. Intellectual rigor including the ability to effectively articulate complex information to multiple audiences, including lay people Work well under pressure, evidence of successfully working in challenging operational environments, with a high degree of personal resilience Able to lead a team, leading and working in an inclusive way that maximises and values the contributions of all Able to use own initiative. Be self-motivated. Able to listen and empathise. Hard working and willing. Flexible and adaptable, able to work according to changing need. Commitment to personal development. Experience Significant Service Delivery Management Experience involving multiple complex services. Demonstrable experience working at a senior level within a complex organisation with associated board exposure. Significant Line Management experience of managing complex teams. Experience of developing people and supporting colleagues to achieve and further their careers. Demonstrated ability to facilitate and manage change processes. Demonstrable track record of effectively managing contracts with third parties and delivering on contracts with clients. Experience of incident and risk management. Experience leading and delivering change. Demonstrable track record of leading, delivering and sustaining quality, performance and financial improvement Experience of implementation and management of services to high standards of quality, within time and financial parameters. Significant knowledge and experience in service design, service improvement, programme and or project management. Ability to communicate, influence and manage a wide range of stakeholder interests including Nimbuscare board members, clinicians and senior managers from multiple practices/PCNs. Experience of delivering and leading change and improvement programs. Confidential nature, excellent customer service and communication skills. Ability to manage differing/conflicting demands. Ability to problem solve independently within broad occupational policies and national guidelines in a fast-paced environment. Ability to meet targets and deadlines, delivering to tight timescales deploying effective prioritisation skills. Evidence of successfully leading teams and individuals in uncertain and ambiguous contexts Ability to work to high standards of accuracy. Excellent attention to detail. Negotiation and persuasion skills. Demonstrable experience using robust evidence bases to implement best practice. Strong finance skills and experience of significant budgetary management. Computer literate with experience of using Microsoft packages such as Word, Excel and PowerPoint, as well as MS Teams and Zoom. Understand and observe strict confidentiality. Experience managing Service-Level Agreements Significant experience of service delivery management within the NHS, general practice or other health and social care environment. Senior management experience in Community Services within the NHS. Other Able to work at the desired times. Flexibility of hours for cover. Access to own vehicle for business purposes. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Associate Director of Community Services £50,000 to £55,000 a yearDepending on experience J-18808-Ljbffr
