Job Description Join Our Team - We're Hiring! As a Customer Experience Consultant , you’ll be the first point of contact for families and staff, offering expert assistance via phone and written communication. You’ll help parents navigate payment processes, understand account statements, and access support with Child Care Subsidy matters. Key Responsibilities: Deliver outstanding customer service in response to phone and written inquiries. Guide customers through billing processes and Child Care Subsidy queries. Interpret and explain account statements clearly and effectively. Maintain accurate customer records and manage debtor accounts. Investigate and resolve customer concerns and grievances. Compile reports and provide insights that support service improvement. Meet key performance indicators as set by the CX Team Leaders. Here's why you'll love working with us: Incredible Team: Join a group of passionate professionals who are dedicated to making a positive difference. Recognition: Get ready for quarterly awards nights – we're all about celebrating wins! Our next event? A fun Paint & Sip night. Hybrid Work: Embrace a hybrid working model that offers flexibility, including the convenience of work-from-home during late shifts. Competitive Salary: Enjoy a starting salary of $60K super. Pawsitive Vibes: We're dog-friendly! Say hello to furry friends in the office.
