Job Description About the role Sydney Airport is seeking a proactive and experienced Change & Service Transition Manager to lead the planning, governance and execution of change and service transition processes across our technology landscape. This is a critical role at the heart of our IT operations, ensuring that changes to systems and infrastructure are implemented seamlessly, securely, and with minimal disruption to our business and passengers. You will drive the Change Management function, chairing Change Advisory Boards and ensuring changes are authorised, documented, and aligned with SYD’s operational and strategic objectives. In addition to managing change, you will lead our Service Transition processes, working closely with project and program teams to guide the smooth introduction of new services and enhancements into our day-to-day operations. This includes developing service transition plans, coordinating training and engagement activities, and ensuring full readiness for support teams and end users. This is an exciting opportunity to make a tangible impact at one of Australia’s most iconic infrastructure assets, playing a key role in enabling innovation while protecting the reliability of our core services. In this role, you will have the opportunity to Lead and govern Change Management and Service Transition processes in line with ITIL best practices, ensuring alignment with business objectives and minimal disruption to operations. Manage the Change Advisory Board (CAB), overseeing the evaluation, approval, scheduling, and post-implementation review of changes, including emergency and failed changes. Work closely with cross-functional teams to ensure all changes have appropriate implementation plans, risk and impact assessments, resource allocation, and clear timelines. Partner with Program and Project teams to develop and implement robust Service Transition plans that support smooth handover into business-as-usual operations. Ensure transition activities are supported with the right documentation, training, engagement, and operational readiness for ongoing service delivery. Identify and drive continual service improvement opportunities through the analysis of performance metrics and collaboration with key stakeholders across IT. About you Tertiary qualifications in Information Technology, Business, or a related field, with ITIL v3 or v4 certification preferred. Proven experience in IT Change Management and Service Transition, with a deep understanding of ITIL frameworks and best practices. Strong track record managing CAB processes and guiding change approvals, prioritisation, and implementation in complex environments. Hands-on experience with Service Management tools, particularly ServiceNow, with the ability to leverage the platform effectively. Exceptional communication and stakeholder engagement skills, with the ability to influence, collaborate and build strong relationships across teams. Strong analytical and problem-solving skills, with the ability to assess risks, manage competing priorities, and deliver outcomes in fast-paced environments. What we offer To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits , or take a look at our LinkedIn Sydney Airport: Life page . Make it Amazing SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.
