Freighter Group - Service Manager About Freighter Group: Freighter Group is a leading provider of service to the Trailer Industry committed to building long-term client relationships through its mantra of "WE FREIGHT IT FOR LIFE". We pride ourselves on our technical expertise, proactive approach, and dedication to ensuring our clients' operations run smoothly and efficiently. The Opportunity: We are seeking a dynamic and results-oriented Service Manager to oversee the technical scheduling of client services and actively contribute to the growth of our service function. This pivotal role requires a strong technical understanding of trailer fleet maintenance and a proactive approach to identifying and capitalising on business development opportunities. You will be the key point of contact for service scheduling, ensuring optimal resource allocation and client satisfaction, while also playing a crucial role in expanding our service offerings and client base. When interacting with key relationships, you may identify other ways that we can support our valued clients, such as our successful parts business and or even selling our clients a new trailer! Responsibilities: Service Scheduling & Coordination: Manage and optimise the scheduling of client service requests, ensuring efficient allocation of resources (personnel, equipment, etc.) and timely service delivery. Serve as the primary point of contact for clients regarding service scheduling, providing clear communication and proactive updates. Develop and maintain efficient scheduling processes and systems, leveraging technology to enhance productivity and accuracy. Coordinate with internal teams (e.g., operations, technical support) to ensure seamless service delivery. Proactively identify and resolve potential scheduling conflicts or resource constraints. Maintain accurate service records and generate relevant reports on scheduling performance. Business Development of Service Function: Identify and pursue opportunities to expand Freighter Group's service offerings to existing and potential clients. Collaborate with the sales and marketing teams to develop and implement strategies for service growth. Build and maintain strong relationships with clients, understanding their evolving needs and identifying opportunities to provide additional services. Proactively engage with clients to understand their future service requirements and anticipate potential business. Develop and present service proposals and quotations to clients. Stay informed about industry trends and competitor offerings to identify potential service development areas. Contribute to the development of marketing materials and presentations highlighting Freighter Group's service capabilities. Track and report on business development activities and their impact on service growth. Client Relationship Management: Build and maintain strong, long-lasting relationships with key client contacts. Act as a trusted advisor to clients regarding their service needs. Proactively solicit client feedback to identify areas for service improvement and business development. Address and resolve client service-related issues in a timely and professional manner. Qualifications & Experience: Proven experience in service management, scheduling, or a related technical field within [mention relevant industry, e.g., transportation, logistics, equipment maintenance]. Demonstrated success in identifying and pursuing business development opportunities within a service-oriented environment. Strong technical aptitude and understanding of [mention specific technical skills relevant to Freighter Group's services]. Excellent organizational, time management, and problem-solving skills. Exceptional communication, interpersonal, and presentation skills. Proficiency in using scheduling software and CRM systems. A proactive and results-oriented approach with a strong focus on client satisfaction and business growth. Personal Attributes: Highly motivated and self-driven with a strong work ethic. This is integral! We value energy and drive over years and years of experience. Excellent attention to detail and accuracy. Ability to work independently and as part of a collaborative team. Strong negotiation and influencing skills. A positive and professional attitude. Benefits: As well as a base salary, the service manager will be incentivized with a bonus for FY 25/26. To Apply: Interested candidates are invited to submit their resume and cover letter outlining their relevant experience and qualifications
