Department for Health and Wellbeing – Health and Community Services Complaints Commissioner Multiple vacancies Salary: $ 85,790 to $95,413 – ASO5 – Full Time / Term Contract up to 12 Months Overview: The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC). The role provides a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004 (the Act), including identify and analysing complex complaints and providing expert advice, assistance and information. The Assessment Officer also coordinates and conducts preliminary inquiries including analysing a range of complaint related information, undertaking negotiation and facilitation processes with all parties and advising complainants and service providers of outcomes. Specific details in regard to the EOI pool and the 4 roles will be provided separately. Term contract Up to 12 months, the length of contract will vary and depend on the requirements at the time. The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 874941 Criminal History Screening Requirement A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment) Immunisation Risk for this position is Category C (minimal patient contact) SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace. Enquiries Matthew Dempsey Acting Deputy Commissioner Phone: (08) 7117 9308 E-mail: Matthew.Dempsey@hcscc.sa.gov.au Application Closing Date Saturday, 26 July 2025 - 11.55PM Attachments 874941 - Assessment Officer - Health and Community Services Complaints Commissioner – Role Description.pdf Australian applicant guidelines International applicant guidelines
