Job Description: Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater! Join the dedicated team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Ward Clerk on our dynamic 6th Floor at the Fitzroy campus . In this full-time position, you’ll work Monday to Friday (38 hours per week) in a vital support role that helps ensure the smooth daily operations of our 45-bed ward. As a Ward Clerk, you’ll be the first point of contact for patients, families, and staff—playing a key role in the patient journey by managing a range of non-clinical, administrative duties. You’ll assist nursing, medical, and allied health teams with essential tasks that contribute to the safe, timely, and efficient delivery of care. The 6th Floor is a fast-paced, high-performing unit that specialises in orthopaedic, vascular, thoracic, and plastic surgery , offering an exciting and varied work environment. If you're someone who thrives in a supportive team and enjoys making a real difference behind the scenes, this is the perfect opportunity for you. WHY WORK FOR SVPHM: You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment. Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD Salary packaging available (pay less tax and increase your take home pay!) Gain access to discounted gym membership through Fitness Passport Option to join our workplace giving program, Give4Good A great work life balance with options to purchase additional leave Receive a staff discount on hospital admissions to any SVHA Private Hospital ABOUT YOU: We are seeking an enthusiastic team member who is collaborative, friendly, organised and strives to provide excellent customer service for best outcomes. Your skills will include: Proficiency in Microsoft Office and Microsoft Teams Strong interpersonal skills with a friendly and approachable manner Highly adaptable, well-organised, and able to manage competing priorities Excellent verbal and written communication skills Demonstrated ability to work effectively as part of a collaborative team ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE Our experienced team of clinical professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee. APPLY NOW! If this is the role for you, please hit the APPLY button now! Your application must include: Cover Letter Resume We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment. St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au. REQUIREMENTS: Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role. SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations). SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more. HAVE A QUESTION AND WANT TO KNOW MORE: If you would like to discuss this opportunity please contact Chloe Mirams-NUM 6th Floor on 03 9411 7486. Please see below Position Description ROLE PURPOSE To be the first point of call for anyone arriving on the ward To manage the clerical administration of patients episode of care To assist the Nurse Unit Manger and ward staff in undertaking clerical functions for the ward/department ROLE DESCRIPTION The Ward Clerk is responsible for being the first point of call for anyone arriving on the ward and managing the clerical administration of a patient's episode of care. They are also required to assist the Nurse Unit Manager and ward staff in undertaking clerical functions for the ward / department. The Ward Clerk is required to undertake the following tasks: Managing medical records eg. filing correspondence / results into patient folders, preparing medical record packs, compiling medical records Greeting and orientating patients to their rooms and escorting patients on discharge where required Booking transport for patients, and appointments for discharged patients Data management using IBA (internal workflow system) Clerical support for the Nurse Unit Manager and nursing staff The role is sedentary in nature requiring periods of prolonged standing or sitting and the Ward Clark is based at a workstation located at the main desk on each ward. However at varying times of the day the Ward clerk may be roaming the ward performing tasks.The Ward Clerk will be seated or standing (depending predominately on their preference) when completing a combination of computer based and telephone based tasks with the opportunity to vary posture from sitting to standing when liaising face to face with patients, colleagues, the public, and completing filing of documents / operating the fax or photocopy machine. ORGANISATIONAL CONTEXT St Vincent's Private Hospital Melbourne (SVPHM) is a not-for-profit, private Catholic hospital caring for the community for more than 100 years. With over 500 registered beds and more than 1,800 staff across four hospitals located in Fitzroy, East Melbourne, Kew and Werribee, St Vincent's Private Hospital Melbourne is one of Melbourne’s busiest and biggest acute care hospitals. Major specialities of the hospital include orthopaedics, urology, general surgery, cardiology, obstetrics, gynaecology, reconstructive plastic surgery, ophthalmology, and rehabilitation. We also specialise in ear, nose and throat, oncology and haematology. ROLE RESPONSIBILITIES’ Key Result Areas Patient Management Greet and orientate patients to their room Securing Patient Valuables Appointments for discharge patients Booking transport for patients Escort patients on discharge when required Direct patients to reception for Business Office discharges Medical Record Management Track medical records to your ward Compile medical records Place discharged patients’ notes in the tub/pigeon hole on the day of discharge File results/correspondence received via mail into patient folders Prepare medical record packs for the following days admissions and print labels IBA Management Discharge and transfer all patients when they leave the ward Update the bed numbers into IBA Update patient diets on direction of Nurse In-charge Print handover sheets and theatre lists Page staff and log FMS requests Clerical Duties Support the Nurse Unit Manager and nursing staff by performing the ward specific duties as directed by the NUM Assist allocation of DEC phones Stationary Ordering Admin duties as requested from time to time Human Resources Display a friendly and helpful manner when dealing with customers and staff Participates in annual performance appraisal and regular goal setting Demonstrates and ongoing commitment to Equal Opportunity Workplace Participate in Ward / Bed and other meetings as required Quality & Resource Management Demonstrates an awareness of cost implications of supplies and equipment Participate in one quality activity every 12 months Professional Development Accountable for personal achievement of 100% competencies as per unit and organisational needs Learn and teach new skills Undertake a refresher course in privacy annually Familiarise yourself with SVPM’s Policies and HIS Procedure Manual annually Risk & Safety Management: Ensures the provision of a safe work environment, work practices and minimises risks to self, staff and patients. Maintains or exceed standards of infection control and WH&S Accountable for personal knowledge of policies and procedures in the areas of infection control and WH&S Ensures all work undertaken is within own capacity, experience and training and does not accept duties beyond own abilities or scope of practice. Takes immediate action to rectify any unsafe situations or acts, reporting all incidents and near misses according to hospital policy and procedure Strictly follows Minimal Lift Policy ST VINCENT’S HEALTH AUSTRALIA: IDENTITY Our organizational values are relevant to all positions. All employees are required to consistently demonstrate behaviours that support the Mission, Vision and Values of St Vincent’s Health Australia and promote an ethical environment in accordance with the St Vincent’s Health Australia Code of Conduct. Our Mission As a Catholic Healthcare service we bring God’s love to those in need through the healing ministry of Jesus. We are especially committed to people who are poor or vulnerable. Our Creed We believe in the dignity of all people because each one is created in God’s image. We are committed to justice and compassionate care for all. Our Vision To lead transformation in health care inspired by the healing ministry of Jesus. Our Care Provided in an environment underpinned by our mission and values Holistic and centred on the needs of each patient and resident High quality, safe, and continuously improved to ensure best practice Innovative and informed by current research using contemporary techniques and technology Delivered by a team of dedicated, appropriately qualified people who are supported in a continuing development of their skills and knowledge Committed to a respect for life in accordance with the Gospels Our Values Compassion: Our care is an act of love. We are present and accompany people when they are most in need. Justice: To act with courage and speak in pursuit of what is right and just. Integrity: Ensuring our actions and decisions are transparent and aligned with our values. Excellence: Our care is safe evidence based and continually seeking to improve SELECTION CRITERIA Qualifications Essential Skills and Experience IBA patient Management System Ability to respond compassionately to the needs of a hospital environment Previous hospital and or customer service experience An understanding of/or certificate of medical terminology, desirable Proven keyboard skills and accurate data entry Manual Handling Desirable Skills and Experience Personal Attributes Previous customer service experience in dealing with people in person, on the telephone and via written correspondence Previous Health Clerical experience A collaborative and inclusive working style A positive work ethic Strong relationship and interpersonal skills Excellent planning and time management skills Able to work autonomously and as part of a team Willing to uphold the core values of St Vincent’s Health Australia Closing Date: 13 June 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
