About the Company As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at www.msssecurity.com.au Culture Our employees enjoy working with MSS because we: Have a high people and culture focus; Offer extensive development and progression opportunities; Provide stability and certainty in a role; Work collaboratively together and are high achievement focused; And because we know how to have fun whilst getting the job done. Exciting opportunity for a seasoned leader in Security services to manage a client portfolio Full time position based in Balcatta – Perth with great leadership support Work with an industry leader and an Employer of Choice About the role: MSS Security is looking for a Business Manager for a permanent full-time opportunity to manage the delivery of security services to customers within a portfolio of clients and provide customer service of the highest quality, which satisfies all existing and future customer needs. Reporting into the State Operations Manager, this role requires someone with the ability to contribute to growing revenue and managing operational effectiveness whilst providing leadership in managing and building high performing teams. Your duties in the role will include and not limited to: Client Relationship Management: Building strong, collaborative and positive relationships with client representatives. Responsibility for ensuring that any breaches or risks to client relationships are reported to senior organisational managers promptly, along with details of the issue Leadership and Management: First and second line management of a teams across several locations including performance management, attendance management, recruitment, coaching and mentoring Incident management: Ensuring your teams effectively manage incidents, including quality reporting through the correct channels and ensuring incident investigations are conducted in line with Company procedures Security Operations: Manage security operations across a portfolio of client sites and ensure all duties and audits are being conducted correctly – this includes reporting and investigation of breaches, communicating change of policy and proposal of risk mitigation strategies Profitability: Ensuring services are delivered in line with approved contract pricing, underlying rosters and service scope. Conducting regular reviews of operations to ensure models are efficient and innovative, preparing quotes for client services with support from the finance team Training and Compliance: Ensure teams are appropriately trained, licensed, and developed as necessary, maintain a training matrix for all sites and ensure training records are maintained Health, Safety and Environment : Monitor compliance with HSE and HR policies, conduct incident investigations as necessary and ensure that safety procedures are available, clearly communicated and updated as necessary on all client sites Reporting: Attending all meetings with site stakeholders including client representatives and site based employees (weekly, monthly, quarterly and adhoc as required) . Providing monthly and quarterly reports based on client and contractual requirements What we are looking for: Excellent written and verbal communication skills Good level of computer literacy Demonstrated experience in managing multiple sites and resolving HR/IR issues in collaboration with the local People and Culture team Demonstrated experience of site-based security operations Experience of managing/supervising a large team Excellent understanding of roster management and contract management Sound financial acumen and capability to contribute to preparation of quotes and tender processes Competent in report writing and building and maintaining relationships with clients Current WA security licence desirable Must be willing to be reasonably available out of hours Full Drivers Licence How to apply MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV. To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements. Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
