About National Trust Queensland & the Currumbin Wildlife Sanctuary Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations. As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a driven and passionate Casual Guest Services Team Leader to join the team and deliver stand-out leadership skills and exceptional service to our guests. About the Role As our Guest Services Team Leader , you’ll play a key role in making group visits run smoothly and keeping the park experience top-notch! Reporting to the Guest Services Manager, you'll help coordinate the daily flow of inbound and other group bookings—and support general park operations when needed. You'll be the go-to for all things group-related, including: Managing bookings for inbound and group tours (koala photos, encounters, meals & more) Assisting with the smooth coordination of groups on-site Handling phone and email enquiries, plus any agent or guide complaints Communicating clearly with both internal teams and external partners About You We're looking for someone who's worked in a similar role, thrives in a team, and can take the lead when needed—but also knows when to follow direction. You'll bring plenty of energy and enthusiasm, along with a good understanding of key inbound markets—especially Southeast Asian, including Chinese, Japanese, Korean, and Indian visitors. Other key skills and attributes we are looking for include: You will have at least 2 years’ experience working in a guest services role (within a similar field or industry preferred but not essential) Another language (Mandarin preferred but not essential) Strong level of organisational and time management skills essential Effective verbal and electronic communication skills are essential as well as the confidence and ability to deliver the best outcomes A professional standard of personal presentation is essential High level computer ability with Microsoft Office suite and POS/Reservations systems Must be comfortable working in an environment that includes mammals, birds and reptiles & be willing to work outdoors in all weather conditions What we can offer Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State – we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated! We offer current and future team members: Benchmarked Salary Free On-Site Parking Tertiary Education Partners for access to recognised Qualifications Flexible Working Arrangements and Study Leave NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts. Currumbin Wildlife Sanctuary Family & Friends Passes Access to 470 fitness facilities through Fitness Passport for you and your family
