Play a pivotal role in supporting a national network of field technicians while helping deliver high-quality service experiences across the security industry. As a Service Coordinator within the Security Division, you will be coordinating technician schedules, managing service requests, and providing proactive customer support. Key Responsibilities Communicate effectively with customers via phone, email, and online portals—providing updates, resolving queries, and ensuring satisfaction Generate and manage service reports, technician performance tracking, and compliance documentation Efficiently plan and allocate daily workloads for field technicians, ensuring optimal coverage and a focus on first-time fixes. What We’re Looking For Previous experience in scheduling, service coordination, or customer support Strong verbal and written communication skills Excellent attention to detail and the ability to prioritise tasks in a fast-paced environment Comfortable using ERP systems (experience with Pronto or similar is a bonus) Apply now or contact Rina on 0429 581 828 for further information
