Elgas Limited Customer Service Manager In this role, you will be responsible for preparing and managing annual budgets, achieving key financial outcomes including PBIT, ROA, margin targets and customer growth, and ensuring strong cost control and debtor management. You will also drive customer and business development by working collaboratively with operations, transport, scheduling and commercial teams. What You Will Enjoy Doing Lead the LPG Customer Centre to deliver safe, efficient and profitable growth while maintaining superior customer service. You’ll focus on managing and developing your team of employees and contractors to achieve business outcomes and drive a leading safety culture. Ensure our customers receive LPG in a safe and timely manner from professional drivers using cost‑effective transport strategies while being responsible for ensuring our tanks, cylinders, vehicles, equipment and depots are safe to operate and maintained/replaced as required. You will reconcile and account all stock, equipment and materials and prepare annual budgets and monthly performance reports. Responsible for the day‑to‑day running of the branch including achievement of budgeted profit targets, managing customers, contractors, distributors/pricing/inventory/vehicles/safety and depot operations. What Makes You Great You have experience managing a team, preferably in a customer service environment. Strong negotiation skills with both customers and contractors and proven performance to cost budgets. Previous experience in contractor management, logistics or transport is desirable but not essential. Demonstrated experience in delivering safety performance KPI's. You are comfortable and proficient using the suite of Microsoft Office products (Word, Excel, Outlook). This role requires you hold a driver’s license. Elgas offers a diverse range of employment opportunities, training programs and career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts. Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. You must have full work rights in Australia. J-18808-Ljbffr
