You are a curious, collaborative professional who thrives on improving services, developing others and finding better ways of working. You enjoy balancing operational service delivery with project work and work confidently both independently and as part of a team. You use feedback, data and user insights to drive service improvements and deliver a great client experience. A strong communicator, you build trusted relationships, embrace change and enjoy working with others to solve problems. You are motivated by opportunities to train, coach and support colleagues, and seek opportunities for innovative, client-focused projects that make a real difference. This role is ideal for someone who is curious about leadership and enjoys influencing positive change, even if they don't see themselves as a traditional people leader. You'll have opportunities to develop your influencing, change management and decision-making skills by using data, insights and operational information to improve services and deliver better outcomes. About the UTS Library Central to the UTS experience and located at the heart of the city campus in one of the world's top young universities, we provide welcoming spaces and services for students and staff to discover and share knowledge, and to learn and explore together. We play a vital role in preparing students for a lifetime of learning and supporting staff as they increase the global impact of their research. See it for yourself in this short video: uts.ac/librarywelcome Why work with us? Be part of a team of creative, committed experts Enjoy flexible working conditions Learn new skills - continued staff development is a personal focus we are proud of Broaden your experiences - we never shy away from piloting new ideas to ensure we meet the demands of the dynamic world of higher education Join a great workplace culture in an outstanding location, collaborating on a diverse range of projects across the Library and University Why your role is important The Senior Librarian, Strategic Programme plays a key role in connecting strategic priorities with frontline service delivery. Working across all teams within the department, the role collaborates with staff and stakeholders to coordinate the design, delivery and review of library services, ensuring they remain responsive to client needs and aligned with the Library's strategic objectives. The role contributes to projects that shape how services are delivered across the Library, using research, data and stakeholder insights to inform decision-making and continuous improvement. Through capability development, service innovation and cross-functional collaboration, the successful applicant will help build service quality, support new ways of working and enhance the client experience for students, researchers and staff. Key responsibilities Leading and contributing to staff capability initiatives, including training, onboarding and professional development programs that build confidence, capability and consistency in service delivery. Delivering frontline services through staffing the Library's enquiries channels, both online and in-person, including participation in evening and weekend shifts as required. Contributing to and/or leading strategic projects and continuous improvement activities that enhance the Library's services, client experience and operational effectiveness. Directing the collection of research and data analytics that support enhanced decision-making as part of continuous improvement. Actively building and maintaining relationships with internal and external stakeholders in order to work effectively across multi-disciplinary projects to enhance and improve the Library's service provision to clients. You have Excellent interpersonal, verbal and written communication skills that enable effective engagement, collaboration and partnership building with internal and external stakeholders in both face-to-face and online environments. Demonstrated contribution to major projects, working effectively under pressure, balancing multiple priorities to ensure Library and University goals are met, timelines are realised, and outcomes are delivered. Extensive experience in the design, delivery and review of innovative client services and the capacity to evaluate and centre the client experience when delivering services. Extensive experience in contributing to a positive team environment and/or developing, training and coaching staff to deliver excellent client services. Remuneration Base Salary Range: $109,014 to $120,596 (HEW 7) This role attracts 17% superannuation (pension) in addition to the base salary. UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities. This position is full-time and appointment will be made on a fixed-term basis until January 2027 . The incumbent will be employed as a shiftworker , working to an allocated shift roster including weekend and evening shifts as required. How To Apply Please click the Apply link to be taken to the UTS website. Here you can download: full details of the application process; a copy of the position statement; and information on remuneration, benefits, terms and conditions Please ensure that the file name for each document submitted includes IRC342485 and your name . Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at uts.edu.au. General questions about the role can be submitted to the hiring manager at uts.edu.au Applications Close: Sunday 26th July 2026 at 11:59 PM (AEST) Applicants must have current and valid work rights in Australia. UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community. The successful candidate will be required to obtain a Working with Children check prior to commencing employment. Accessibility UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all. In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact uts.edu.au for assistance. UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines. We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.
