Job Info Location: MORNINGTON, VIC Salary: Not Specified Job Type: Permanent position | Full time position Job Description On behalf of our client, we are looking for a full-time experienced Grooming Salon Manager. This role is crucial to the success of Petbarn and City Farmers. The Grooming Salon Manager is to manage the efficient operation of the salon and provide leadership, support and guidance to the salon team ensuring compliance with company policies and procedures. The primary focus is to ensure that customers and their pets are provided with a professional service experience that meets their and their pet’s needs, wants and desires. By necessity this includes fostering a positive and proactive approach to delivering high standards of customer service and diligence in ensuring that grooms, including breed specific grooms are completed to the highest standard. Animal welfare is paramount, and all animals in our care are treated with respect, patience and kindness and are kept safe and protected. This role contributes to the overall efficiency and effectiveness of LEO’s initiatives, helping to meet strategic and operational objectives. The daily duties and responsibilities include: Operational Management Opening and closing of the salon Rostering salon team members in consultation with the Store Manager Manage and drive the financial performance of the salon in line with targets and objectives Managing salon team members performance with assistance from the Store Manager as required Take bookings and manage the CHS Vet booking system Ensuring online booking settings are appropriate to the level and skill of the team rostered Quoting, Invoicing and maintaining customer records Ordering of consumables Maintenance and care of equipment within the salon Ensuring equipment is only used for its designed and intended purpose in line with SOP’s Reviewing reports and results and implementing plans to address poor performance Grooming Services Completing all grooming services on offer Ensuring all grooms completed within the salon are of high quality and the correct techniques have been applied relative to the breed type and service type Completing consultations to understand the wants, needs and desires of the customer and discuss the right grooming solution for the dog including additional treatments Applying product and breed knowledge to achieve the best outcomes for the customer Modifying grooming techniques to accommodate breed type, age or medical conditions Organising and delegating grooming tasks appropriate to the grooming team Animal Care Responsible for the safety and wellbeing of all pets within the salon Complying with the Prevention of Cruelty to Animals Act and Code of Practice Cleaning and disinfecting of animal enclosures and excretion Monitoring the behaviour for animals in the salon and dealing with difficult/aggressive dogs Communicating to the customer any concerns or potential health risks identified during the grooming Customer Service Delivering a high standard of customer service and service excellence Be friendly, respectful and helpful towards customers Maintain a high degree of professionalism Make every effort to understand the features and benefits of products and services offered by Petbarn and be able to explain them clearly to customers Ensure a prompt response to bookings/enquiries made by phone and respond timely to voice messages Ensure customer complaints are dealt with in a professional, empathetic, helpful and expedient manner Inform the Store Manager and Area Manager of more serious customer complaints and assist in resolving Lead the salon team in delivering promotional activities and local marketing campaigns. Actively encourage rebooking and promotion of our services Training and Knowledge Have a thorough knowledge of company products, prices and services, including those we sell on the retail floor Complete all training assigned including ‘The Cage’ assigned training within timeframes agreed with Store Manager Provide training and coaching to salon team members Work Health & Safety Actively implements OH&S requirements Ensure salon team members are working in a safe manner and address any non-compliance Must take reasonable care for their own health and safety while at work and take reasonable care that their acts or omissions do not adversely affect the health and safety of themselves, other staff members, customers and their pets Report and escalate any hazards or potential hazards to the Store Manager Completion of Incident reports General Housekeeping Maintain a high standard of housekeeping Implementing hygiene practices and cleaning procedures as per company policy General Carry out other duties as directed by the Store Manager, Area Manager or Support Office Ensure all relevant policies and procedures are implemented successfully and adhered to Action emails and daily communications Assist with recruitment and trials Foster a culture of teamwork Education – AQF Cert III or at least 3 years’ relevant experience in lieu of formal qualification. Experience & Skills At least 3 years of experience in professional animal grooming and handling animals in a professional environment. Demonstrated ability to complete breed-specific grooming styles and clips Sound knowledge of animal behaviour, handling techniques and grooming equipment. Previous supervisory or team leadership experience preferred Relevant grooming qualifications are highly regarded but not essential Additional Requirements Strong customer service and communication skills Ability to work in a team environment and lead staff High standards of personal presentation and hygiene Physically capable of performing grooming and animal handling duties Availability to work weekends and public holidays Location: Australia-wide Salary: From $79,423 plus superannuation APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/079c34d2-bdb7-4aab-a2c2-1f8496f5aa06
