Temporary Employment Register - Clinical, Complaints and Regulatory Adelaide SA, Brisbane QLD, Canberra ACT, Darwin NT, Hobart TAS, Melbourne VIC, Perth WA, Sydney NSW About the Commission The Aged Care Quality and Safety Commission was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services. Our responsibilities The Commission holds aged care providers to account for their performance regarding expectations and obligations and works collaboratively with the Department of Health and Aged Care for services funded under different models. We are responsible for: - independently accrediting, assessing and monitoring aged care services subsidised by the Australian Government - conducting home care investigations and determining provider compliance including whether any requirements or sanctions need to be imposed - resolving complaints about aged care services - granting approval for providers to deliver aged care services - administering the Serious Incidents Response Scheme - reducing the use of restrictive practices About the Register The Commission is seeking people with a broad cross-section of skills, experience, and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions across various job families within the Commission. Non-ongoing opportunities may be offered for an initial period of up to 12 months, with the possibility to extend for a further 6 months, for a total maximum period of 18 months. Candidates should be aware this is a register only and that you will only be contacted regarding opportunities that match your skills, qualifications, and experience. We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results. Benefits of working with us - 4 weeks annual leave - Salary ranging from $83,159 to $173,208 plus 15.4% superannuation - Flexible working arrangements - Health and well-being programs - Learning and development support - The Temporary Employment Register includes a variety of business areas which may include pathways in complaints, compliance, investigations, assessment and monitoring functions, and other corporate functions Key duties of the position include Regulatory Operations Division Compliance & Enforcement The Compliance and Enforcement team ensures that aged care providers, operators, and workers understand and meet their obligations under the Aged Care Act and associated Rules. The team uses a range of compliance and enforcement actions to address actual or potential non-compliance and reduce risks to older people. It engages directly with providers under active or heightened supervision, promoting education and cooperation to build sector capability. Where serious or systemic non-compliance occurs, or agreed actions are not followed, enforcement measures are applied to ensure accountability and deter future breaches. The National Case Coordination unit supports this work by managing high-risk providers and coordinating responses to complex regulatory matters. Risk Intake & Inspectorate The Risk Intake and Inspectorate Group plays a key role in identifying, assessing, and responding to provider and worker risks within the aged care sector. It monitors and anticipates non-compliance by providers, coordinating strategic regulatory responses to minimise consumer risk. The group ensures timely and proportionate management of risk through the Commission’s regulatory activities and supports the Regulatory Operations Division by leading strategic planning, business planning, and performance and corporate reporting functions. Registrar The Registrar Group assesses suitability and registers aged care providers, conducts audits against the Aged Care Quality Standards and maintains the national Provider Register. The group supports operational processes through policy development, quality assurance, and workforce planning, contributing to business system development and continuous improvement through policy review and process refinement. Audit The Audit Function undertakes audits to determine an entity’s ability to conform with the Aged Care Quality Standards for the purposes of provider registration. This includes assessments of care and services delivered by an aged care provider in both residential and community care settings, audit scheduling, administrative support, integrating older person feedback into audit processes, auditing provider-level systems and processes at a service level, and managing risk through assessments and referrals. It engages extensively with stakeholders, including aged care providers, and collaborates across the Commission to support regulatory outcomes. Complaints Commissioner Division Intake, Complaints and Resolution Group The Intake and Complaints Resolution Group works with people receiving aged care services, their supporters and service providers to resolve concerns and make positive improvements. The Complaints section supports managing risk, complaint resolution, sharing intelligence and, where required, an integrated regulatory response. Assessment and Early Remediation The Assessment and Early Remediation Group is responsible for reportable incidents under the Serious Incident Response Scheme, notifications concerning provider governance changes, code of conduct and prudential reporting, and overcharging concerns. Chief Clinical Advisory Group Chief Clinical Advisor Branch The Chief Clinical Advisor Branch protects and enhances the safety, health and well-being and quality of life of people receiving aged care by driving a higher standard of clinical rigour across the sector. The Clinical Unit provides clinical advice and support to Commission staff to assist in understanding and interpreting clinical information, identifying and responding to clinical risk and making regulatory decisions. Behaviour Support and Restrictive Practices Unit The Behaviour Support and Restrictive Practices Unit aims to prevent and minimise inappropriate use of restrictive practices in aged care by enhancing person-centred behaviour support and promoting quality of life for every consumer, through supporting provider understanding of behaviour support, restrictive practices, their legislative responsibilities and supporting the Commission’s regulatory functions. Eligibility To be eligible for employment with the Commission applicants must be Australian citizens at the time an offer of employment is made. An applicant’s suitability for employment with the Commission will also be assessed through pre-employment checks, such as: - satisfactory completion of a criminal history check - completion of a medical declaration and pre-employment medical where required - providing evidence of qualifications where required - obtaining and maintaining a minimum of a baseline security clearance where required Diversity and inclusion The diversity of our staff is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.
