These full time permanent roles offer a structured work week Monday - Friday, with eight-hour shifts between 8am-5:30pm . Role Overview: As a 2IC Contact Centre Agent , you will be the first point of contact for our patients. Your responsibilities will include Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally. Provide empathetic support and guidance during phone interactions. Collaborate with other contact centre agents to meet service level targets. Building relationships with the technical and clerical teams, patients, and referrers. Future potential to incorporate hybrid work from home options. What we’re looking for: ✅ Strong communication skills, both verbal and written. ✅ A knack for organisation and managing appointments with ease. ✅ Comfort with using multiple systems and technology. ✅ Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support. Experience in a contact centre is not required – we provide comprehensive training to help you succeed, including support in understanding radiology processes. What we can offer you: Wellbeing benefits Fitness passport, including full gym access and a range of classes Supportive management that values your well-being Learning and development One-on-one training to set you up for success Career opportunities across our diverse Network Workplace Experience Friendly and inclusive team Free parking within a 5 minute walk and a quick 2 minute walk to buses Compensation Industry-competitive salary and benefits package Annual Remuneration Review With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways. How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
