Job Description Overall management and leadership of technical team within JCA organization. High level engineering support as senior technical specialist. Lead, manage and develop the Engineering Team on a daily basis. In-depth field troubleshooting, including analysis of problems / recommendation & implementation of appropriate solutions, meeting with customers in plant or at customer’s site to resolve satisfactorily; this may include working with plant personnel at managerial level to provide senior technical support. Detailed failure analysis activities, including full investigation / reporting /resolution with customer with necessary commercial awareness. Delegation of / involvement with core engineering tasks such as: Processing of application requests Product selections & applications Relevant engineering calculations Generation of engineering proposals / specifications to apply Standard product to meet customers' need. Conduct JCA’s performance review process with the Engineering Team. ▪ Resolve employee issues &/or conflicts according to JCA’s policies and procedures. ▪ Conduct skill set analysis within the business units to identify learning and development opportunities. ▪ Recruit and select qualified candidates for any vacancies within the business unit in accordance with JCA policies and procedures. ▪ Conduct regular workforce analysis and make recommendations on re-structuring, training or recruitment and selection. ▪ Reward and recognise the achievements of the teams and/or individuals through financial and non-financial mediums. ▪ Set, review and measure the Engineering Team and individuals KPIs in accordance to the businesses objectives. ▪ Lead process and cultural change within the Engineering Team. ▪ Promote continuous improvement in the change process ▪ Communicate and enforce John Crane Australia policies and procedures. ▪ Develop and implement team building exercises Review and manage the strategic objectives and plans of the Engineering Team in line with the organisations goals & targets. ▪ Implement, monitor and review Engineering Governances principals and processes within the Oceania region ▪ Deliver high level technical support solutions on time to all JCA internal and external clients both remotely and face to face
