At Cryomed Aesthetics , we’re passionate about helping people feel confident in their own skin by delivering leading aesthetic technologies to clinics and professionals across Australia and New Zealand. We are part of EBOS MedTech , which operates in nine countries through its portfolio of companies; Cryomed Aesthetics (aesthetic technologies), LifeHealthcare (ANZ medical device distribution), Australian Biotechnologies (allograft manufacturing), and Transmedic (medical distribution across SE Asia and Hong Kong). Across all of these businesses, we are united by a shared value: Connect . It shapes how we build meaningful relationships, share knowledge, and work together to achieve greater outcomes for our customers, our teams, and the communities we serve. This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day. As a Field Service Engineer, you will provide technical support both remotely and onsite, ensuring equipment operates reliably and customers receive prompt, professional service. You'll work closely with customers, suppliers, sales, customer service and warehouse teams, becoming a trusted technical expert for our products. Based from our Alexandria office, you'll travel to customer sites to install, service, maintain and troubleshoot a range of advanced medical devices and equipment, helping our customers deliver exceptional patient outcomes. This role offers a combination of field-based work, customer interaction, technical problem-solving and travel locally with occasional travel interstate. Key Responsibilities Install, service and maintain medical technology and equipment Diagnose and resolve technical issues remotely or onsite Troubleshoot electromechanical systems and identify root causes of equipment failures Build and maintain strong customer relationships through exceptional service delivery Manage customer expectations and provide regular updates throughout service activities Complete accurate service documentation and field service reports Maintain service inventory and ensure availability of spare parts Collaborate with sales and customer service teams to support customer needs Promote and support service contract opportunities with customers You will bring Experience servicing, installing or maintaining electromechanical equipment Strong fault-finding and diagnostic skills Excellent communication and customer service capabilities Strong organisational and time management skills Confidence working autonomously in a field-based environment Computer literacy and experience using CRM systems such as Salesforce or similar A current and unrestricted Australian driver's licence Highly Regarded Engineering qualifications in Industrial Electronics, Electronics, Mechatronics, Laser Technology or a related discipline Experience with precision optical or mechanical alignments Medical device, healthcare technology or laser device service experience Experience supporting capital equipment in healthcare, laboratory, scientific, manufacturing or technical environments If you're a service-focused engineer or technician looking to join a growing MedTech business and work with leading-edge medical devices, we'd love to hear from you Cryomed is guided by a set of values; Collective Knowledge, Customer Centric , and Transparent Practices that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including; Professional development opportunities Excellent company benefits A standout employee recognition program Long-term employment stability A fun and rewarding working life Competitive base salary Car and fuel allowance If this sounds like something you want to be part of, apply now and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you .
