A highly regarded legal firm based in the heart of Melbourne CBD is currently seeking an experienced IT Support Analyst to join their team on an initial 6-month contract. This is an excellent opportunity for a customer-focused IT professional who enjoys working in a fast-paced environment, supporting a diverse user base and contributing to the smooth operation of critical business technology. Day to day duties include: Provide desktop, laptop and mobile device support to end users. Troubleshoot and resolve hardware, software and network-related issues. Manage incidents and service requests through the ITSM platform. Support Microsoft 365, Teams, Outlook and other business-critical applications. Assist with user onboarding and offboarding processes. Set up and configure workstations, meeting rooms and audio-visual equipment. Maintain documentation and contribute to continuous improvement initiatives. Escalate complex issues where required and liaise with third-party vendors. Key Skills & Experience: Previous experience in an IT Support, Service Desk or Desktop Support position. Strong troubleshooting skills across Windows environments and Microsoft 365. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a clear and professional manner. A customer-first approach and a genuine passion for delivering exceptional service. Experience supporting laptops, mobile devices, printers and conferencing technology. Exposure to Active Directory, Azure AD and endpoint management tools. Strong organisational skills with the ability to prioritise competing tasks and manage multiple support requests. The confidence to engage with stakeholders at all levels of the business, building strong working relationships across teams. Professional presentation and a proactive, solutions-focused mindset. How to apply If you are well suited to this opportunity, we'd like to hear from you. You can apply by clicking on the link on the advert, or via the FourQuarters website directly. Please send your resume by clicking on "apply" button below.
