• Provide over the phone support to patients• Modern offices, training provided• $32-$33 per hour, full-time opportunity About PRCPerth Radiological Clinic (PRC) is Western Australia’s largest and most established private radiology provider, proudly doctor-owned and serving the community for over 75 years.With a team of over 1,250 professionals and 130 doctors, we deliver high-quality diagnostic imaging across more than 20 hospital and community sites, powered by cutting-edge technology and a commitment to compassionate care. About the roleAs a Patient Support Officer at Perth Radiological Clinic, you will play a critical front-line role in helping patients navigate their care experience. Based in our centralised call centre, you will handle high-volume inbound calls, provide accurate information, and schedule appointments across a range of imaging modalities.You will receive thorough training over the first 4-6 weeks and be paired with experienced team members to support your development in PRC systems and processes.Your responsibilities will include:Answering a high volume of incoming calls (80-90 per day) from patients and addressing a wide range of enquiriesScheduling appointments accurately across multiple clinics and modalities (e.g. X-ray, MRI, Ultrasound)Providing patients with clear and detailed information on procedure preparation and billingLiaising with PRC’s referrers and coordinating with Clerical and Technical Clinic staff About youYou are an excellent communicator with a calm and supportive approach. You enjoy working in a fast-paced, collaborative environment and are committed to delivering a seamless and positive experience for every patient.To be successful in this role, you will ideally have:Prior experience in a customer service, call centre, or healthcare administration roleConfidence in learning and navigating new systemsA clear and professional phone manner with strong listening skillsExcellent attention to detail and task managementThe ability to collaborate effectively with colleagues and stakeholders across teamsFull Australian working rightsA valid National Police Check (within 6 months) or willingness to obtain one Why join usAt PRC, we’re committed to being a great place to work — with benefits that reflect our values, reward your contribution, and support your career. We offer:Competitive, benchmarked remuneration with regular salary reviewsFully subsidised on-site parking and uniforms providedPaid overtime for eligible roles (e.g. 1 in 3 Saturday mornings)Flexible working arrangements, where applicable15 weeks of employer-paid parental leaveLong service leave after 7 yearsOption to purchase additional leaveDiscounted PRC services for staffAccess to a wide range of retail and lifestyle discounts and benefitsSalary packaging and novated leasing optionsConfidential Employee Assistance Program (EAP) for you and your familyPeer recognition through our ‘Thank a Legend’ programAnnual Excellence AwardsWeekly CEO newsletter and transparent internal commsCasual dress FridaysAnnual all-staff Christmas partyRegular morning teas and team-building events How to applyTo apply, please submit your resume and a brief cover letter outlining your interest and suitability for the role.We will be holding group interviews on Friday 10th July in the morning to identify suitable candidates to join our Patient Support Team at the end of July. We’re committed to building a workplace that reflects the diverse community we serve.We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally and linguistically diverse backgrounds.
