Are You Ready to Lead Unforgettable Expeditions into a World Heritage Rainforest? The World Famous Rainforestation Nature Park, a 100-acre (40-hectare) eco-tourism attraction nestled deep in the heart of Kuranda's World Heritage Rainforest, is seeking a dynamic Operations Supervisor to take charge of our iconic Army Duck Tours! Owned and operated by the Woodward family for the 50th year, Rainforestation is a must-see destination. If you want to lead from the front, inspire your team, and help deliver an iconic Australian tourism experience where no two days are the same, this is your chance to take the wheel! Why Join the Rainforestation Crew? Lead an Icon: Take charge of our unique WWII Amphibious Vehicles, guiding guests through a lush rainforest and sharing the natural wonders of FNQ. Inspire Your Team: Mentor and support a dedicated team, fostering a positive and collaborative working environment. Work in Paradise: Immerse yourself in one of Australia’s most stunning natural environments every day. Impactful Role: Play a pivotal role in delivering unforgettable, immersive experiences for thousands of guests. Career Growth: Opportunities for training and professional development within the CaPTA Group. Amazing Perks: Participation in industry familiarisation (famils) trips to experience the best of the region. Exclusive invitations to CaPTA Group events. Generous discounts on all CaPTA Group attractions. Access to our Employee Assistance Program (EAP) for your well-being. Your Pivotal Role: Operations Supervisor – Guiding & Inspiring As Operations Supervisor for Army Duck Tours, you'll be the driving force behind the daily operations, ensuring exceptional service, seamless tours, and a motivated team. Key Responsibilities Lead & Inspire: Guide and inspire your team to consistently provide exceptional customer service. Engaging Tours: Conduct dynamic and educational tours, showcasing the rainforest’s unique ecosystem, wildlife, and history. Team Development: Mentor and support team members, fostering a positive and collaborative working environment. Operational Excellence: Ensure the smooth operation of the Army Duck Tours, including daily scheduling, vehicle readiness, and seamless guest interactions. Problem Solving: Proactively address operational challenges and find innovative solutions. What We're Looking For: We're seeking a natural leader with a passion for nature, tourism, and building high-performing teams. Essential Skills & Requirements: Leadership Experience: Proven leadership and team-building skills, with the ability to motivate and influence others. Customer Focus: A strong commitment to delivering high-quality guest experiences to diverse audiences. Organisational Skills: Excellent organisational skills, able to handle multiple tasks and meet operational demands. Adaptability: A proactive, flexible attitude, with a willingness to embrace daily challenges. Collaboration: Ability to work both independently and collaboratively within a team. Driving Credentials: Possess an LR License and Queensland Driver’s Authority (or willingness to obtain). Availability: Must be available to work on a 7-day rotating roster, including weekends and public holidays . T ourism Background (Highly Regarded): Previous experience in tour guiding or tourism leadership is highly regarded. For this role, you must be willing to undergo a pre-employment Drug and Alcohol Screening. Successful candidates will also be required to obtain a Working with Children: Blue Card. How to Apply Ready to lead a passionate team in an exciting and rewarding environment? Submit your resume and cover letter to capta.com.au or contact us at 07 4041 9 for more information.
