Join the Visitor Experience team at Kyabram Fauna Park Be part of the Zoos Victoria Team in a beautiful local environment Multiple roles available: 1 x Ongoing Part time -19.5 hours per week, $32.0761/$32,636.78 - working a week day roster 1 x Fixed term Part time - 18.5 hours per week, $43.3461/$ 41,842.05 - roster includes working 2 in 4 weekends per 28 day period Multiple Casuals - $37.04 per hour Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation. Our Visitor Experience Officers are responsible for the excellent delivery of all elements of the Visitor Experience, e.g. admissions, retail and café services. Key Responsibilities: Professional, courteous and knowledgeable customer service delivery Ability to sell admissions, encounters and memberships Cash and food handling responsibilities Excellent team and interpersonal skills Ability to operate computerised Point of Sale The ideal candidate will maintain the following: Excellent understanding and knowledge of customer service principles and how to create a positive visitor experience alongside the ability to translate knowledge into effective team delivery. Ability to work autonomously and also be a successful team member. Excellent communication skills (verbal, written and listening) IT skills (e.g., Outlook, Teams) Financial acumen e.g., numerical ability and cash handling Ability to establish rapport and to contribute to a pro-active work culture. Maintain a courteous and respectful attitude to staff and visitors Available to work weekends and/or public holidays Maintain a professional appearance at all times and the ability to obtain the following if not already in possession: Working with Children Check (Employee) National Police Check First Aid Certificate (Level 2 minimum) Victorian drivers licence Food safety certificate For more information on this role, please refer to the position description below. Please submit a maximum 2 page cover letter and resume by clicking on the 'Apply' link below. If you have any questions about this role, please contact Abigail Naughton, VE Supervisor (anaughton@zoo.org.au) Applications close on Wednesday 29th July 2026 at 5:00 PM At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via hrhelpdesk@zoo.org.au or visit https://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.
