Ongoing, Part Time Appointment | 0.65FTE Professional Employee Level 4 | Annual salary $70,037 – $74,456 pa (pro-rata) Plus 17% superannuation & 6 weeks annual leave Casuarina Campus | Larrakia Country (or other locations as required) The Student Advisor role suits a customer-focused individual who enjoys working in a proactive, fast-paced environment and is motivated by supporting people to achieve their goals. About the Position As the Student Advisor, you will provide front-line customer service for the University, responding to inbound enquiries from prospective students and their parents, current students, and members of the public. Based in the Student Central team, you will also work across other areas of Student and Academic Services as required. The Student Advisor is responsible for: Outstanding customer service to internal and external customers, Continuous improvement of policies, processes, systems, and work practices, Delivering against an annual schedule of operational deadlines, Compliance with relevant legislation and/or quality standards and internal work instructions, and Integrity of the data created through student and academic administrative processes. The Student Advisor will thrive in a highly regulated, customer-service environment, working as a member of a distributed team to respond to enquiries through multiple channels, including phone, in-person, email, and live chat. They will work closely with colleagues across the University, providing accurate information and advice to customers and ensuring consistency across sectors, colleges campus and centre locations. About You To be successful, you will require: Education, training and/or relevant experience equivalent to completion of Year 12 and/or Certificate IV in a nationally accredited qualification. Strong written communication skills, with the ability to respond to enquiries in writing and liaise with other teams across the University on sometimes complex cases. High level verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively and constructively with staff. Experience working in a team of customer service staff (in the vocational or higher education sector preferred), including collaborating to achieve shared goals. An outstanding commitment to customer-service for internal and external customers, delivering exceptional customer outcomes. Demonstrated experience and knowledge of the regulatory requirements for the operation of a customer service team in a dual sector University environment. Experience in contact centre improvement projects or programs of work. Appointment is contingent upon receipt of a satisfactory National Criminal History check and a valid NT Working with Children clearance Remuneration Appointment to this role will be at Professional Employee Level 4. The base salary will be in the range of $70,037 - $74,456 per annum. The total remuneration package will be in the range of $81,943 - $87,113 per annum, inclusive of 17% superannuation (pro-rata). First Nations Priority Recruitment Measures While this vacancy is open to all applicants. First Nations applicants are strongly encouraged to apply & will be granted priority consideration for this vacancy, in accordance with s57 of the Anti-Discrimination Act 1992 (NT) 1992. More information on First Nations Priority Recruitment at CDU and how to apply, available here. Access Full Position Description To view the full position description, please click the Apply link which will direct you to our CDU job site, then select Job Attachments. What’s in it for you? An enviable lifestyle in the spectacular Northern Territory 17% superannuation Up to six weeks of paid annual leave other generous leave benefits Up to 26 weeks of paid parental leave (eligibility criteria apply) Free on-campus parking in designated areas Employee Assistance Program Salary Packaging opportunities An employer who values your contribution to building a bigger, better and stronger University Work with a University committed to changing people’s lives for the better through training, education, and research Opportunities for professional development, paid study and career progression Access to over 5,000 courses via LinkedIn learning corporate membership How to Apply All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience. For a confidential discussion about the position please contact Chanawut Sophonkittikul, Team Leader Student Central on 1800 061 or email cdu.edu.au Do you need support? CDU endeavours to establish and maintain effective systems and processes that support a flexible and inclusive workplace culture. Adjustments can be made to support you throughout the application and selection process, as well as during employment, in line with the University’s Workplace Adjustment Policy and Procedure Diversity and Inclusion At CDU, we actively celebrate our diversity and believe that our differences will make CDU the most connected University in Australia. We are committed to maintaining a culture where every member of our University community feels respected, safe, encouraged to speak up and supported in achieving their professional goals, and that they truly belong. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA people, people with family and caring responsibilities and people at all stages of their careers are welcomed. Work Health and Safety CDU is committed to providing a physical and psychological safe working environment. Confidential support can also be provided to employees who may be experiencing domestic, family, or sexual violence outside the workplace. Charles Darwin University is guided by our core values of Courage, Kindness, Openness, Innovation, and Leadership, which shape our daily actions and decisions. CDU is committedt o being a safe and inclusive organisation for everyone. As part of the Charles Darwin University’s commitment to providing a safe, respectful and rewarding workplace, and to meeting our legal obligations, we ask candidates to declare whether they have ever been investigated for an allegation of Gender Based Violence or found to have engaged in conduct that constitutes Gender Based Violence, in any previous employment or through any legal process. This information assists us to comply with the National Higher Education Code to Prevent and Respond to Gender Based Violence and will be considered when assessing a candidate’s suitability for employment, to help ensure the safety of our University community. You make CDU. And we want you to be exactly who you are. Applications Close: Sunday 19th July 2026
