About the job Salesforce CRM Lead Sydney Permanent - 2 days WFH / 3 Days in office $130k Super NFP Package We are working with a Sydney-based not-for-profit organisation is looking for a Salesforce CRM Lead to take ownership of their Salesforce environment and drive it forward. Reporting to the Head of Technology, AI & Data, you'll be the go-to Salesforce expert internally keeping the platform running, improving it continuously, and leading a significant migration project later this year. The organisation is small, relationship-driven, and mission-focused. This role is visible, hands-on, and central to how the technology team delivers What you'll be doing: Administration BAU Own the day-to-day administration, configuration, and performance of the Salesforce platform Manage the ticket queue, prioritise issues, and resolve them within agreed KPIs Oversee integrations, data imports, and third-party tools connected to Salesforce Manage vendor and developer relationships alongside the Head of Technology System Development & Projects Lead Salesforce-related projects from requirements through to deliveryIdentify and implement efficiencies, automation, and best practice improvements Collaborate with business stakeholders to translate requirements into scalable solutions Stay across Salesforce product updates and leverage new features where relevant Security & Data Regularly review security settings to ensure best practice compliance Support data integrity, privacy compliance, and cyber security oversight Training & Documentation Oversee user training, guides, and documentation to drive adoption Mentor junior Salesforce team members What they're loking for: 5 years hands-on Salesforce experience across administration, configuration, and projects Strong knowledge of Sales Cloud, Service Cloud, Flow/Process Builder, and API integrations AgentForce / Nonprofit Cloud experience highly regarded NPSP background also considered Salesforce Administrator certification (ADM201 or equivalent; older certifications accepted) Confident managing vendors, stakeholders, and competing priorities Exceptional communication skills able to translate technical concepts for non-technical audiences Someone who leads with relationships, not just technical execution Desirable : NFP, health, or service sector Salesforce experience Exposure to fundraising, campaigns, or constituent management Experience running projects in Agile or similar frameworks Agentforce / Data Cloud certifications If you are interested please contact:
