Full Time Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel! Introducing Pullman Sydney Penrith Penrith’s first five-star international hotel , offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking Western Sydney’s largest Conference and Convention Centre , featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings About the Role You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions. The Benefits of the Role Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity Training and Development with Global Career Opportunities Staff discounts across Accor’s 5,000 hotels worldwide, plus Food & Beverage discounts at Panthers Group venues A range of leave options and additional employee benefits Complimentary onsite parking The Role of Guest Services Manager Reporting to the Assistant Front Office Manager, you will: Oversee hotel operations on a shift basis, ensuring a seamless guest experience Lead and inspire the Front Office team to deliver exceptional service Foster a professional, innovative, and guest-centric culture where service excellence is at the heart of everything we do Drive guest loyalty and recognition initiatives through a collaborative, whole-of-hotel approach Assist with the training, coaching, and development of Front Office team members About You Previous experience in a Guest Services Manager, Duty Manager, or Front Office Supervisor role is essential Exposure to a premium, or five-star hotel environment will be highly regarded Proficiency in Opera PMS is required A passion for delivering exceptional guest service with a positive and professional attitude Excellent communication, problem-solving, and leadership skills Hold a current Responsible Service of Alcohol (RSA) Certificate Possess current First Aid and CPR certifications Ready to Apply If this sounds like the opportunity for you, please apply now!
