Before you apply, are you:? Energetic: You can tackle any situation with enthusiasm and determination.? Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.? Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members. Secure Parking is one of the largest commercial car park operators in Australia, with over 550 car parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and is now owned by Park24 Co. Ltd., which is Japan's largest commercial car park operator. Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey. Secure Parking's core values are People First, Resilience, Integrity, Daring and Passionate. Who are we looking for? Secure Parking is seeking an experienced Contract Manager to oversee the full lifecycle of contracts within our Hospital Division. This role ensures compliance with legal, commercial, and organisational requirements while driving risk management, cost control, and strong stakeholder relationships. You will manage car park service contracts, monitor performance against KPIs, and ensure services meet the needs of patients, visitors, and staff. The role includes contract drafting and negotiation, revenue oversight, pricing approvals, audits, and reporting, as well as managing variations, renewals, and dispute resolution. You will also liaise with hospital departments, suppliers, and key stakeholders to ensure efficient service delivery and continuous improvement. Key Responsibilities: Manage and administer car park service contracts with external operators and vendors Ensure parking services meet the needs of patients, visitors, and staff, including accessibility and emergency access Oversee revenue collection, reporting, and financial reconciliation Review and approve pricing structures, concessions, and permit systems Manage contract variations, extensions, renewals, and full contract lifecycle Ensure compliance with Australian regulations, hospital policies, and safety standards Coordinate maintenance of parking equipment and systems (e.g., ticketing, boom gates, payment machines) Liaise with hospital departments including facilities, finance, security, and patient services Conduct audits and prepare performance and financial reports Draft, review, and negotiate contracts, subcontracts, and agreements Monitor contract performance against KPIs and implement value-for-money strategies Identify, assess, and mitigate contractual risks Manage claims, disputes, and resolution processes Maintain accurate contract records and documentation Advise on procurement systems and ensure compliance with procurement requirements Build and maintain supplier relationships to manage risk and maximise contract value Conduct market research to inform procurement strategy and contract improvements Lead contract reviews, renewals, and transition planning for expiring contracts Ensure compliance with government and disposal procedures Interpret contract terms and ensure all parties understand their obligations Apply contract management best practices including variations, exemptions, and extensions management About You Bachelor's degree in Commerce, Business, or related field 5 years' experience in contract management Experience in infrastructure or IT projects (preferred) Strong knowledge of Australian Standard contracts Excellent communication and stakeholder management skills Ability to work under pressure and meet deadlines Strong commercial acumen and focus on efficiency and value Proficient in Microsoft Office Membership in professional bodies (desirable) At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives , we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Apply now to get your career started!
