This is a Account Manager - Mackay, QLD role with Blackwoods based in Mackay, QLD, AU Blackwoods Role Seniority - mid level More about the Account Manager - Mackay, QLD role at Blackwoods YOUR OPPORTUNITY An excellent opportunity has become available for a self-driven, passionate, and results-focused Account Manager (Mining Solutions Specialist) to join our high performing Blackwoods BHP sales team based in Mackay, QLD within our dedicated team servicing and managing the BHP/BMA relationship for Blackwoods. Reporting to the NSAM- BHP and working locally with a peer that manages the other 50% of the BMA sites, as a team, you will deliver exceptional customer value, strengthen relationships, identify improvements, and ultimately improve customer outcomes and solutions to our customer. Day-to-day, you will also work closely with our dedicated Customer Care team, quotes team, wider BHP Sales team interstate and locally and be on-the-road visiting site(s) and executing the current contract with BHP to required outcomes and beyond. You will be a critical part of the service offering to BMA and as such this is a very important appointment for us. Your day-to-day: Maintaining, developing, and growing key relationships within your dedicated BMA sites; Developing opportunities for growth through strategic planning and fact-based analysis; Achieving customer satisfaction through retention of business and growth; Maintaining an effective plan for customer satisfaction and meeting contracted expectations; Working collaboratively and strategically with the local Mackay, Brisbane, and Interstate team members; Regular market/competitor analysis and reporting on trends and customer activities; and Planning and implementing strategies based on anticipated customer needs. What you will bring: Minimum 3 years’ B2B Account Management and/or Business Development experience (preferably in Manufacturing, Mining, Heavy Equipment, or similar industrial sectors) Exceptional relationship management skills along with strong local existing relationships Desire to be face-to-face with customers, and passionate about delivering effective solutions Proactive and driven to not only meet but exceed customer expectations Strong problem-solving capabilities and able to work autonomously whilst collaborating across different teams Previous exposure to industrial, safety and apparel products is advantageous Team player mentality, with excellent written and verbal communication skills MS Office proficiency and previous CRM experience What's In It For You Permanent role , incentives & Wesfarmers share plans Exclusive Perks : Team Member discount card for Kmart, Bunnings, Target & Officeworks , FREE Career development and progression opportunities within a business that values safety, people, and performance One Pass subscription & Wesfarmers discounted offers from over 400 retail partners Team events , celebrations, award recognition and prizes Employee Assistance Program : wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! Refer-A-Friend program – earn up to $2,000 for each referral! Ability to purchase up to 4 weeks’ additional annual leave Generous paid parental leave policy Free onsite parking and more! NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out! As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI community and people with disabilities. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Blackwoods team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Maintaining relationships Strategic planning Customer satisfaction Key Strengths B2B Account Management Relationship Management Problem-Solving CRM Experience Industry Knowledge ️ Communication Skills A Final Note: This is a role with Blackwoods not with Hatch.
