This is a Assistant Manager - Mercure Newcastle role with Accor Hotels based in Newcastle, NSW, AU Accor Hotels Role Seniority - mid level More about the Assistant Manager - Mercure Newcastle role at Accor Hotels Company Description Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. Mercure Newcastle offers the best location Newcastle has to offer. Jaw dropping coastline, the vibrant foreshore, exciting nightlife, and beautiful beaches worth dipping your toes in to are just some of the many charms of this coastal city. Newcastle is the gateway to both the magical Hunter Valley Wine Region and the Lake Macquarie area, providing a convenient location to base yourself during your NSW adventures. Mercure Newcastle offers 131 guest rooms, outdoor pool, 4 conference rooms and a restaurant and bar catering to a wide range of travelers. Job Description Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times. What will you be doing? Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage team Supervise and monitor team members with true leadership ability that motivates the entire team. Take initiative to ensure all interactions with our guests are positive and productive. Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times. Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day. Process and assist with check-in and check-out of guests when needed. Respond to and coordinate emergency situations. Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed. Qualifications Your experience and skills include: Relevant experience in the hotel industry. Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera. Guest obsessed focus Ability to navigate through change and provide quick thinking solutions should problems arise Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments. Clear and confident communication skills – both written and verbal Hold a valid Responsible Service of Alcohol certificate and First Aid training or wiliness to obtain before starting Ability to work across a rotating roster including mornings, evenings and weekends Additional Information What’s in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Accor Hotels team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Assisting and overseeing operations Ensuring high-level customer service ️ Resolving guest complaints Key Strengths Relevant experience in the hotel industry Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera Guest obsessed focus ️ Clear and confident communication skills Leadership qualities Ability to navigate through change A Final Note: This is a role with Accor Hotels not with Hatch.
